Sharon Frantz
Myrtle Beach,SC
Summary
Dynamic salon owner with extensive experience at Dogzonemb, excelling in business management and customer service. Proven track record in upselling services and enhancing client relations, leading to increased revenue. Skilled in staff training and inventory control, ensuring high hygiene standards and operational efficiency. Passionate about fostering positive relationships with both clients and their pets.
Knowledgeable with proven background in managing and operating successful salon business. Notable for implementing innovative customer service practices and maintaining high client retention rate. Demonstrated excellence in team leadership and operational efficiency.
Overview
37
37
years of professional experience
Work History
Salon Owner/Operator
Dogzonemb
Myrtle Beach, SC
04.2011 - Current
Dog grooming, dog training & dog boarding.
Keeping a schedule & appointment book for grooming & training sessions.
Keeping records on all dogs who groom or board at my shop.
Instructing owners on proper nutrition, healthcare, and any training needs.
Teaching dog owners how to communicate with their dogs and teach them appropriate behavior.
Inventory and Ordering supplies for the shop.
Paying all the bills.
Updating equipment as needed.
Salon Owner/Operator
Dogzone
Cresson, PA
07.2002 - 12.2009
Dog boarding, training and daycare.
Scheduling appointments for dog owners.
Keeping the books.
Paying all the bills.
Inventory and ordering supplies as needed.
Sanitizing & disinfecting kennels and play areas.
Managing play groups and daycare dogs.
Running errands as needed.
Secretary
Executive Sportsline
Ebensburg, PA
08.1988 - 07.2003
Answering phones.
Taking messages.
Doing payroll and bookkeeping.
Advertising, graphics design and printing.
Scheduling employees.
Developing and maintaining websites.
Education
Certificate - Dog Grooming
Groomadog Academy
Ridgeway, SC06.2010
Certificate - Dog Grooming
Penn Foster Career School
Scranton, PA04.2010
Certificate - Dog Training
Penn Foster Career School
Scranton, PA05.2002
Skills
- Employee training
- Staff management
- Salon marketing
- Appointment scheduling
- Hygiene standards
- Customer service
- Business management
- Decision-making
- Client account management
- Inventory tracking and management
- Customer relations
- Purchasing and planning
- Relationship building
- Revenue generation
- Business marketing
- Direct sales
- Cost reduction
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Salon Owner/Operator
Dogzonemb
04.2011 - Current
Salon Owner/Operator
Dogzone
07.2002 - 12.2009
Secretary
Executive Sportsline
08.1988 - 07.2003
Certificate - Dog Grooming
Groomadog Academy
Certificate - Dog Grooming
Penn Foster Career School
Certificate - Dog Training
Penn Foster Career School