Sharon Garcia
El Centro,CA
Summary
I am a results oriented individual with proven success in office/business Management, Sales, Housekeeping, account receivable, Office Assistant, HR. Assistant and caregiver. I am dedicated to providing positive and motivational leadership. My strengths are customer experience and people development. I am seeking to use my experience to contribute to the success of a company. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
ACT
San Luis, AZ
01.2022 - Current
- Worked as a Customer service representative, answering phone calls, greeting customers and assisting them with all their banking needs, check balances, block cards, claims and online banking. Entered all data to our management
- Working for geisinger health plan in PA I assist with member benefits and provider claims and pharmacy I give eligibility and benefits for mrb and provider
Caregiver, Special Needs
Silverado Memory Care
Encinitas, CA
07.2020 - 05.2021
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Developed patient care plans with doctors and registered nurses. Improved patient outlook and daily living through compassionate care.
Office Assistant
Merry Maids
Escondido, CA
01.2014 - 07.2020
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow. Collected payments, issued receipts and updated accounts to reflect new balances. Made orders for new office supplies based on demand and budgetary restraints. Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation. Maintained business records by updating customer information. Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current. Evaluated client processes, employee performance and training progress to determine additional training needs. Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Escrow Assistant
Peak Escrow
Encinitas, CA
09.2017 - 06.2018
- Ordered demands, HOA statements, evidence of insurance and other required documents. Put together closing statements for buyer and seller review.
Education
High school diploma - undefined
For Medical Billing - Medical Billing
Expert
07.2026
Office - Office
Experts
06.2026
Medical Coding - Medical Coding
Experts
06.2026
Medical Terminology - Medical Technology
Experts
04.2026
Certification
In medical billing and medical coding and medical terminology and office
Timeline
Customer Service Representative
ACT
01.2022 - Current
Caregiver, Special Needs
Silverado Memory Care
07.2020 - 05.2021
Escrow Assistant
Peak Escrow
09.2017 - 06.2018
Office Assistant
Merry Maids
01.2014 - 07.2020
High school diploma - undefined
For Medical Billing - Medical Billing
Expert
Office - Office
Experts
Medical Coding - Medical Coding
Experts
Medical Terminology - Medical Technology
Experts