Sharon Glenn
Evington,VA
Summary
Dynamic Restaurant Manager with a proven track record at The Colonial Restaurant, excelling in team management and customer engagement. Skilled in inventory control and conflict resolution, I foster a positive work environment while ensuring exceptional service quality. Passionate about coaching staff to enhance performance and drive customer satisfaction.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
The Colonial Restaurant
Rustburg, VA
08.2019 - Current
- Assisted in daily restaurant operations, ensuring efficient service delivery.
- Supported staff training initiatives to enhance customer service skills.
- Collaborated with team members to maintain cleanliness and organization standards.
- Monitored inventory levels, aiding in timely restocking of supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
Server
The Colonial Restaurant
Rustburg, VA
08.2019 - Current
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings and service protocols for improved efficiency.
- Managed table assignments to optimize seating capacity during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
Office Assistant
Mikes Towing Service
Altavista, VA
03.2014 - 10.2018
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Coordinated scheduling for meetings, optimizing calendar management for team efficiency.
- Developed filing system that improved document retrieval time and organization.
- Assisted in preparing reports by compiling data from various sources accurately.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
Server
Golden Corral Buffet and Grill
Lynchburg, VA
06.2014 - 08.2017
- Monitored guest satisfaction, addressing concerns promptly to maintain high service standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
GED
Bedford, VA01-2006
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Conflict resolution techniques
- Food plating and presentation
- Kitchen oversight
- Stable work history
- Full service restaurant background
- Coaching and mentoring
- Money handling
- Employee supervision
- Collaboration and teamwork
- POS terminal operation
- Front of house management
Accomplishments
- Supervised team of 50 staff members.
Timeline
Restaurant Manager
The Colonial Restaurant
08.2019 - Current
Server
The Colonial Restaurant
08.2019 - Current
Server
Golden Corral Buffet and Grill
06.2014 - 08.2017
Office Assistant
Mikes Towing Service
03.2014 - 10.2018
High School Diploma -
GED