Sharon Graber
Summary
Accomplished Program Coordinator II with Supervisor experience and a proven track record at Centene Corporation and The Health Plan, enhancing program efficiency and team productivity. Expert in program management, I excel in process improvements, ensuring high customer satisfaction through strategic planning and effective team management. Highly skilled at building lasting relationships with customers and business executives.
Overview
26
26
years of professional experience
Work History
Program Coordinator II
Centene Corporation
Ohio
08.2006 - Current
- Readmission Program to assist members from readmitting by establishing with primary care physicians, transportation needs, DME, specialty care and home health needs.
- Start Smart for Your baby, assist members to deliver healthy babies and post partum care.
- Transition of Care team, outreach to members after discharge and assist with needs to prevent readmits.
- Asthma program, educate members on asthma and help prevent flare ups.
Supervisor
The Health Plan
Massillon, OH
03.1998 - 08.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Certified Community Health Worker - Health Administration
North Central State College
Mansfield, OH12.2013
High School Diploma -
Tuslaw High School
Massillon, OH06.1984
Skills
- Program Management
- Hiring and recruitment knowledge
- Process Improvements
Timeline
Program Coordinator II
Centene Corporation
08.2006 - Current
Supervisor
The Health Plan
03.1998 - 08.2006
Certified Community Health Worker - Health Administration
North Central State College
High School Diploma -
Tuslaw High School