Committed and motivated professional with a strong work ethic. Exceptional customer service and communication skills. Known for effective decision making and maintaining a professional and approachable demeanor.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Court Clerk
Parker County
, TX
10.2016 - Current
Prepare and issue summons, complaints, warrants, and other documents necessary for daily courtroom operations.
Prepare Class C cases for both pro se and attorney pre-trial hearings.
Manage scheduling of different types of court cases.
Intake and process diverse civil cases from E-file, mail, and walk-ins.
Enter bail information into the Texas PSRS (Public Safety Report System).
Handle phone calls and provide assistance to plaintiff's and defendants with both criminal and civil cases.
Supervise operations in the absence of the Court Coordinator.
Utilize Odyssey and Navigator database
Managed daily till and end-of-day financial reports effectively
Emergency Telecommunicator
Weatherford PD
Weatherford, TX
06.2008 - 09.2016
Received, documented and prioritized emergency calls for service from the public, providing callers with necessary information and assistance.
Received and accurately recorded information from callers into multiple computer databases, including TLETS, Crimes, and Badge.
Provided assistance and excellent customer service for callers and persons walking into the office
Dispatched and responded to radio traffic on multiple channels by multiple Police and Fire units
Trained new employees with patience and professionalism
Received, processed, and confirmed warrants
Managed financial transactions and necessary paperwork for processing warrants and fingerprint requests.
Communications Supervisor/ T.A.C.
Kerr Co. Sheriff's Office
Kerrville
10.2003 - 06.2008
Supervised, trained, counseled, scheduled, and evaluated employees.
Collaborated with Patrol, Administration, and Jail Supervisors to resolve problems and maintain a healthy and proficient work environment.
Ensured accurate record-keeping in the state computer system, meeting auditing requirements set by the State of Texas.
Managed and documented state-mandated training for County Employees utilizing OMNIXX system.
Accurately entered and utilized information in Ableterm/Odyssey.
Education
McMurry University
05.1993
Cooper High School
05.1988
Skills
Document Preparation
Legal Terminology
Court Procedures
Calendar Management
Report Generation
Policy Enforcement
Awards
Dispatcher of the Year Weatherford Police Department
2009
2011
2015
Accomplishments
Critical Incident Stress Management Team Member
Certification
Basic, Intermediate, Advanced, and Master Telecommunications Certification
Active Shooter Certification
References
References available upon request.
Timeline
Lead Court Clerk
Parker County
10.2016 - Current
Emergency Telecommunicator
Weatherford PD
06.2008 - 09.2016
Communications Supervisor/ T.A.C.
Kerr Co. Sheriff's Office
10.2003 - 06.2008
Basic, Intermediate, Advanced, and Master Telecommunications Certification
Active Shooter Certification
McMurry University
Cooper High School
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