Sharon Hallcher
Gastonia,NC
Summary
Dedicated customer service professional with a proven ability to streamline operations and enhance client relationships. Expertise in problem-solving and delivering exceptional service to meet diverse customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service
Synchrony Financial
Charlotte NC
10.2019 - 04.2023
- Streamlined customer service operations by implementing efficient processes and procedures.
- Improved customer service levels with timely and accurate demand forecasts.
- Provided high-quality customer service, addressing client concerns promptly and professionally.
- Alleviated customer service needs with policy-appropriate solutions.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
Customer Service
American Red Cross
Charlotte Nc
09.2019 - 11.2022
- Delivered exemplary customer service to customers and colleagues.
- Strengthened client relationships through regular communication and exceptional customer service.
- Delivered exemplary customer service and warmly greeted guests.
- Provided exceptional customer service, leading to increased client retention and loyalty.
Skills
- Call center customer service
- Excellent customer service skills
- Delivers exceptional customer service
- IT customer service
Timeline
Customer Service
Synchrony Financial
10.2019 - 04.2023
Customer Service
American Red Cross
09.2019 - 11.2022