Sharon Hay
Pickerington,OH
Summary
Dedicated Interventional Radiology Scheduler with over 8 years in patient access roles. Proficient in EHR management, customer service, and scheduling diagnostic tests. Committed to optimizing clinic workflows and enhancing patient experiences through effective communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Interventional Radiology Scheduler
Nationwide Children's Hospital
Columbus, Ohio
04.2023 - Current
- Scheduled patient appointments through electronic health record systems to enhance clinic efficiency.
- Maintained accuracy of patient information within scheduling database.
- Communicated preparation instructions for procedures to ensure patient readiness.
- Resolved scheduling conflicts, optimizing clinic workflow and reducing delays.
- Scheduled diagnostic tests, including X-rays, CT scans, ultrasounds, and MRIs.
- Verified insurance coverage for radiology procedures to facilitate accurate billing.
- Provided timely responses to inquiries, delivering excellent customer service.
- Met needs of physicians by efficiently retrieving patient medical records.
Patient Access Representative - Radiology
Nationwide Children's Hospital
Columbus, OH
08.2015 - 04.2023
- Relayed critical information to medical staff and addressed patient inquiries promptly.
- Assisted radiologists with administrative tasks, enhancing interdepartmental communication.
- Managed patient check-in and registration processes for diverse populations efficiently.
- Verified insurance eligibility and benefits for patients prior to appointments.
- Guided patients in navigating hospital services and resources effectively.
- Supported families during admission processes with empathy and clarity.
- Collaborated with team members to improve patient access procedures and overall efficiency.
- Applied HIPAA regulations diligently while handling sensitive patient information.
Patient Access Representative -Finance Dept
Nationwide Children's Hospital
Columbus, Ohio
11.2009 - 08.2015
- Facilitated patient check-in process, ensuring efficient admissions and registrations.
- Verified insurance information to confirm coverage and eligibility for services.
- Maintained accurate electronic health records while applying HIPAA regulations.
- Collected co-pays from patients at the time of service to streamline billing.
- Greeted patients and visitors professionally, providing clear directions as needed.
- Registered patients through interviews, obtaining necessary demographic and medical information.
- Supported emergency department registration during peak times for quick processing.
- Responded to patient inquiries regarding billing and financial matters promptly.
Education
Associate of Applied Science - Information Data Processing
Wabash Valley College
Mt Carmel, ILSkills
- EHR management
- Insurance verification
- Patient communication
- HIPAA compliance
- Detail orientation
- Organizational skills
- Attention to detail
- Patient registration
- Customer service
- Diagnostic procedure scheduling
Timeline
Interventional Radiology Scheduler
Nationwide Children's Hospital
04.2023 - Current
Patient Access Representative - Radiology
Nationwide Children's Hospital
08.2015 - 04.2023
Patient Access Representative -Finance Dept
Nationwide Children's Hospital
11.2009 - 08.2015
Associate of Applied Science - Information Data Processing
Wabash Valley College