Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Angel

Las Vegas

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary experience in patient care, coordination and the ability to build and cultivate relationships. Actively seeking a role where I can utilize as well as enhance my skills, challenge myself, and allow me to grow within a team.


Overview

5
5
years of professional experience

Work History

Interventional Radiology Scheduler

University Medical Center of Southern Nevada
07.2024 - Current
  • Schedule outpatient Interventional procedures and ensure patients are informed of accurate details, prep and aftercare.
  • Coordinate schedules between radiologist, anesthesiologist and nursing staff to properly schedule patients in a timely manner.
  • Retrieved medical data for physicians and patients.
  • Check in patients as they come into office for routine radiology exams.
  • Uphold HIPAA regulations and standards for protecting patient information.

Authorization and Referrals Liasion

UNLV Health
04.2024 - 07.2024
  • Worked closely with different teams to make sure patient's referrals are being processed in a timely manner.
  • Handled escalated calls from patients that needed immediate assistance and found the best solution for their needs.
  • Called insurance companies to verify patient's benefits and obtain prior authorization if needed for procedures.
  • Entered incoming referrals and called patients to schedule.
  • Proficient in utilizing EPIC system for communication between patients and staff members to complete daily task.

Intake Coordinator

Quality Medical Imaging
01.2024 - 04.2024
  • Process mobile Ultrasound and X-ray orders in a timely manner to effectively provider care for patients in skilled nursing facilities, assisted living or hospice.
  • Handle incoming calls from facilities to send out reports and assist with stat cases.
  • Locate and coordinate with technicians in different states (WA, CA, UT, TX, NV, ID) to dispatch orders in their area by using Geo Maps and GPS.
  • Verify all exam images are done correctly based off of the providers order and send them to get read by a credentialed radiologist.
  • Call facilities and providers if any reports come back with positive/critical findings.

Specialty Care Coordinator

Steinberg Diagnostic Medical Imaging
07.2020 - 10.2023
  • Handle 50+ patient calls per day in a high pace environment. Giving accurate information and scheduling time sensitive patients with in-company guidelines.
  • Memorized all procedures and protocols from X-RAYS, CT scans, MRIs , PET scans and Biopsies to answer patient questions efficiently and accommodate their needs.
  • Contacted insurance agencies to verify patients eligibility and benefits as well as obtain prior authorizations for patients procedures in a timely manner.
  • Proficient using desktop software and database to access patient accounts, import documents and enter patients medical history.

Education

High School Diploma -

Bonanza High School
Las Vegas, NV
06.2017

No Degree - Criminal Justice

College of Southern Nevada
Las Vegas, NV
06-2027

Skills

  • Medical Scheduling
  • Detail Oriented
  • Data Entry experience
  • 40 WPM
  • Cash Handling
  • Fluent in Spanish
  • Insurance Verification

Timeline

Interventional Radiology Scheduler

University Medical Center of Southern Nevada
07.2024 - Current

Authorization and Referrals Liasion

UNLV Health
04.2024 - 07.2024

Intake Coordinator

Quality Medical Imaging
01.2024 - 04.2024

Specialty Care Coordinator

Steinberg Diagnostic Medical Imaging
07.2020 - 10.2023

High School Diploma -

Bonanza High School

No Degree - Criminal Justice

College of Southern Nevada

Similar Profiles

CREATE PROFILE