Sharon Herd
Acworth,GA
Summary
Dynamic leader with over 18 years owning own business at Tropic Tan, LLC, with 2 store locations, mastering staff management and salon marketing. Excelled in business development, achieving significant client growth through innovative promotional strategies. Proven expertise in employee training and customer service management, fostering a culture of excellence and teamwork. Skilled in health and safety, ensuring top-notch salon standards.
Developed strong business management and client relationship skills in fast-paced salon environment. Transitioning into new field with focus on leveraging strategic planning and team leadership abilities. Committed to fostering positive client interactions and achieving successful outcomes in diverse settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Salon management professional prepared to bring extensive industry knowledge and hands-on experience to role. Known for driving customer satisfaction and fostering collaborative work environment. Reliable in adapting to evolving trends and ensuring consistent results, with strong skills in team leadership and client relations.
Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.
Overview
18
18
years of professional experience
Work History
Salon Owner
Tropic Tan, LLC
07.2007 - Current
- Owned and Operated Tanning Salons for 18 years, Opened 2007 and Opened second salon in 2022.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Oversaw daily salon operations and performed general salon tasks.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Researched and evaluated current and potential products used by service staff.
- Prepared billings and estimates for customers.
- Educated service personnel on company policy and procedure.
- Upheld 24-hour response time to service requests.
- Evaluated employee performance through close observation and performance rubrics.
- Initiated workplace improvement programs for increased service efficiency.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
Education
Associate of Science - Cosmetology
Chattahoochee Technical College
Marietta, GA06.1992
Skills
- Small business operations
- Financial Planning
- Employee training
- Staff management
- Salon marketing
- Customer service
- Business management
- Product promotion
- Business development
- Business growth and retention
- Business marketing
Timeline
Salon Owner
Tropic Tan, LLC
07.2007 - Current
Associate of Science - Cosmetology
Chattahoochee Technical College
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