Sharon Horman
Woodsboro,MD
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
12
12
years of professional experience
1993
1993
years of post-secondary education
Work History
Customer Experience Coordinator
Marshalls
Frederick, MD
08.2021 - 02.2026
- Coordinated customer service initiatives to enhance in-store experience.
- Assisted in training staff on customer engagement techniques and policies.
- Managed customer feedback channels to identify service improvement areas.
Front End Cashier
Martins Food Store
Hagerstown, Maryland
05.2020 - 03.2021
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained accurate cash drawer and balanced at end of shift.
Front End Cashier
Rite Aid/Walgreens
Ranson, West Virginia
06.2014 - 04.2020
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained accurate cash drawer and balanced at end of shift.
Education
Walkersville High School
Walkersville , MD.Skills
- Customer service
- Customer engagement
- Feedback management
- Staff training
Timeline
Customer Experience Coordinator
Marshalls
08.2021 - 02.2026
Front End Cashier
Martins Food Store
05.2020 - 03.2021
Front End Cashier
Rite Aid/Walgreens
06.2014 - 04.2020
Walkersville High School