Sharon Hughes
Rocky Mount,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dakota & Ricky’s Tree Service
Beckley, WV
03.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Truck Driver
LAYTEX Construction
Bunn, NC
01.2019 - 08.2021
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
Customer Service Associate
Billy Skaggs Masonry LLC
Rolla, MO
08.2019 - 03.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
Education
Class A Commercial Driver License - Professional Driving
Allstate Commercial Driver Training
Pittsburgh, PA11.2016
Office Assistant - Medical Office Assistance
Western School of Health And Business
Pittsburgh, PA01.2015
Skills
- Data Collection
- Account Updating
- Data Entry
- Complaint Resolution
- Call Management
- Consultative Sales
- Report Generation
- Inbound and Outbound Calling
- Scheduling
- Information Security
- Appointment Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Dakota & Ricky’s Tree Service
03.2021 - Current
Customer Service Associate
Billy Skaggs Masonry LLC
08.2019 - 03.2021
Truck Driver
LAYTEX Construction
01.2019 - 08.2021
Class A Commercial Driver License - Professional Driving
Allstate Commercial Driver Training
Office Assistant - Medical Office Assistance
Western School of Health And Business
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