Strategic Regional Operations Manager with a history of driving sales growth and improving customer retention. Expertise in business planning, operational efficiency, and employee development. Managed multi-state retail teams, optimizing processes and enhancing performance while fostering vendor relationships. Skilled in budget management and implementing sales strategies to analyze market trends and increase revenue.
Work History
Regional Operations Manager
1 Year 9 Months
Ams Retail Solutions | 12.2024 - 09.2026
Directed 25 Market Managers across multi-state territories to support regional execution.
Developed and deployed national retail program framework, including operational systems implementation and leadership structure establishment.
Achieved #1 regional performance ranking across company metrics
Achieved a 14.7% improvement in territory performance across $9m–$11m annual markets. Led teams to exceed regional sales targets by 27% through strategic operational oversight. Drove a 72% increase in customer retention through the cultivation of partnerships.
Negotiated major client agreements securing long-term revenue growth
Developed and implemented strategic business plans to drive revenue growth and market expansion in the assigned region
Analyzed market trends and competitor activities to identify new business opportunities and develop effective sales strategies
Collaborated with cross-functional teams including marketing, operations, and finance to ensure seamless execution of business initiatives
Conducted regular performance evaluations for the sales team, providing constructive feedback and coaching for professional development
Led training sessions for new hires on product knowledge, selling techniques, and company policies
Identified areas of improvement within the sales process and implemented solutions to enhance efficiency and productivity
Provided guidance on pricing strategies based on market analysis, ensuring competitiveness without compromising profitability
Developed strong relationships with key stakeholders such as distributors, suppliers, or channel partners to foster collaboration and achieve mutual goals
Managed regional budget allocation effectively while optimizing resources for maximum ROI Regional OPS Manager Positions eliminated due to AMS company restructuring/RIFF impacting retail regional and market Manager roles.
Analyzed sales data to identify trends, informing strategic decisions to boost performance.
Regional Manager
7 Years 10 Months
2020 Companies | 02.2017 - 12.2024
January 2017 – December 2024
Directed large-scale retail operations supporting national technology brands, appliances and grocery.
Managed 142 employees across 842 retail locations• Oversaw $2.9M annual retail revenue generating $780K profit• Led initiatives to expand HP brand visibility and retail market share• Developed sales strategies improving promotions, merchandising, and retail execution
Delivered large-scale retail training, presentations, and trade show events
managed 142 employees 842 stores work from home manage 2.9 million in retail sales with a 780,000 in profit in 2022-string work history of working in the information technology,sales and services industry with strong leadership, managing, and focusing skills.
• Responsible for maximizin
programs to improve relationships, sales, and product knowledge Developed regional sales strategy to enhance market share across multiple territories.
Led regional sales strategy to enhance market share across multiple territories.
Analyzed market trends and adjusted business strategies to meet customer needs effectively.
Developed and implemented training programs for staff to improve operational efficiency.
Coordinated cross-functional teams to streamline communication and drive project success.
Improved talent recruitment processes by enhancing job descriptions members.
Assisted in organizing and overseeing assignments to drive operational excellence.
District Manager
7 Years 8 Months
Dollar General Store | 05.2009 - 01.2017
Promoted from General Manager to District Manager based on operational performance, leadership, and store
results.
Managed daily retail store operations across multiple locations
Led hiring, scheduling, coaching, and performance management for store teams
Oversaw truck operations, inventory management, and merchandising execution
Reduced shrink through strong loss prevention and operational controls
Managed cash handling, deposits, audits, and compliance procedures
Delivered high levels of customer service and operational consistency
Improved store performance through leadership development and accountabilityDirected operational strategies to enhance store performance across multiple locations.
Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
Mentored and developed management teams, fostering leadership skills and employee engagement.
Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
Analyzed sales data to identify trends, adjusting merchandising strategies for maximum impact.