Sharon Jenkins Pate
Schlater,USA
Summary
Seeking an entry-level position where I can leverage my passion for helping people, strong work ethic, and experience in customer service and insurance sales to contribute to organizational success.
Dedicated and motivated professional with a strong commitment to serving others. Experienced in leadership roles and community engagement as a Pastor and ministry founder. Licensed Insurance Agent with a passion for educating and assisting clients. Excellent interpersonal skills and ability to build positive relationships.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Cashier
Potatoe Barn
Schlater, Mississippi
11.2025 - Current
Insurance Agent
Lincoln Heritage Life Insurance
Mobile, Alabama
07.2025 - Current
- Conducted market research to identify potential clients and insurance opportunities.
- Developed and maintained long-term relationships with clients through regular follow-ups and personalized service.
- Provided detailed policy explanations to clients, ensuring they understood coverage options and benefits.
Personal Care Attendant
First Choice Home Care Services
Greenwood, Ms
03.2025 - 07.2025
- Assisted clients with mobility by providing physical support and encouraging independence during daily activities.
- Monitored clients' vital signs and reported any significant changes to healthcare professionals promptly.
- Administered medications as prescribed, ensuring proper dosages and adherence to schedules.
- Helped clients maintain personal hygiene by assisting with bathing, grooming, and dressing.
- Organized and scheduled appointments for clients, ensuring timely access to healthcare services.
- Educated clients and families on health management techniques and resources available in the community.
- Developed personalized care plans in collaboration with healthcare teams to meet individual client needs.
Customer Service Representative
Refuel stores
Itta Bena, Mississippi
12.2024 - 02.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Sales Associate
Cannon Motor Company
Greenwood, MS
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - Biblical Studies
Regent University
Virginia Beach, VA 04.2025 - 12.2025
Licensed Insurance Agent -
Certified Nursing Assistant -
Amherst Career Center
Greenwood, MSGraduate -
Amanda Elzy High School
Greenwood, MSSkills
- Customer Service
- Relationship Building
- Leadership
- Team Management
- Insurance Sales
- Client Education
- Organizational Skills
- Administrative Skills
- Vital signs monitoring
- Conflict resolution
- Appointment scheduling
- Technical support
- Financial overage analysis
- Plan-o-gram implementation
- Cultural awareness
- Strong numeracy
- Lot maintenance
Websites
Timeline
Customer Service Cashier
Potatoe Barn
11.2025 - Current
Insurance Agent
Lincoln Heritage Life Insurance
07.2025 - Current
Bachelor of Arts - Biblical Studies
Regent University
04.2025 - 12.2025
Personal Care Attendant
First Choice Home Care Services
03.2025 - 07.2025
Customer Service Representative
Refuel stores
12.2024 - 02.2025
Sales Associate
Cannon Motor Company
Licensed Insurance Agent -
Certified Nursing Assistant -
Amherst Career Center
Graduate -
Amanda Elzy High School