Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Open To Work

Sharon Johnson

Clerical
Center Point,AL

Work Preference

Desired Job Title

Operations AnalystWire Transfer AnalystBalance Operations AnalystCustomer Care RepresentativeCustomer Support Specialist

Work Type

Full Time

Location Preference

On-Site
Location: Center Point, ALBirmingham, AL
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Accounts Receivable / Billing Specialist

J&M Tank Lines
Birmingham, USA
01.2019 - Current
  • Contact customers when needed to clarify short or over payments.
  • Work with the billing department to reconcile rate differences between J&M and the customers.
  • Gather incoming payment details via the Wells Fargo Bank and Renasant Bank Portal.
  • Run reports to create statements to be electronically sent to customers

Operations Analyst

BBVA Compass
Birmingham, USA
07.2016 - 12.2018
  • Manage, report and follow-up on processes that have been identified as critical control functions for Wealth, Retail and Engineering as the first line of defense.
  • Generate compliance training reports and Funds Availability Schedule.
  • Generate reports for loss prevention and robbery awards.
  • Validate signed loaned applications in APPRO.
  • Consolidate reporting of each state’s escheatment accounts.
  • Handle all phone calls and written correspondence in a professional and timely manner.
  • Maintain the confidentiality of privileged and sensitive information.

Wire Transfer Analyst

BBVA Compass
Birmingham, USA
02.2015 - 06.2016
  • Answer incoming calls from internal and external customers.
  • Process domestic and international wire transfers after verifying a secured PIN from customers.
  • Validate in Wire Watch that the totals are in balance with the Federal Reserve.

Balance Operations Analyst

Cadence Bank
Birmingham, USA
12.2014 - 02.2015
  • Balance and reconcile reports with JP Morgan and the Federal Reserve.

Senior Retail Operations Support Services Analyst

BBVA Compass
Birmingham, USA
07.2000 - 06.2014
  • Research problems related, but not limited to CD/IRA, deposit accounts, remote deposit capture, mobile/online banking.
  • Review/approve legal/business documents.
  • Analyze problems, identify resolutions and document all calls and solutions in the data base.

Operations Manager II Deposit Customer Service

BBVA Compass
03.1999 - 07.2000

Customer Service Call Center Coordinator

BBVA Compass
02.1997 - 03.1999

Education

Clerical Certification -

Lawson State Community College
01.1991

High School Diploma -

West End High School
Birmingham, AL
06-1989

Skills

  • Payment processing
  • Accounts reconciliation
  • Customer service
  • Handling confidential materials
  • Cash application
  • Microsoft office
  • Customer relationship management
  • Typing

References

References available upon request.

Timeline

Accounts Receivable / Billing Specialist

J&M Tank Lines
01.2019 - Current

Operations Analyst

BBVA Compass
07.2016 - 12.2018

Wire Transfer Analyst

BBVA Compass
02.2015 - 06.2016

Balance Operations Analyst

Cadence Bank
12.2014 - 02.2015

Senior Retail Operations Support Services Analyst

BBVA Compass
07.2000 - 06.2014

Operations Manager II Deposit Customer Service

BBVA Compass
03.1999 - 07.2000

Customer Service Call Center Coordinator

BBVA Compass
02.1997 - 03.1999

Clerical Certification -

Lawson State Community College

High School Diploma -

West End High School

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Sharon JohnsonClerical