SHARON KAY WILSON
Noble
Summary
Attentive and professional with an extensive background in customer service. Very positive, attentive and outgoing. Excellent listener with an organized approach and reliable personality. Process all requests, responding promptly and with discretion to meet diverse needs.
Dental professional with strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication.
Overview
31
31
years of professional experience
Work History
Office Manager
Westmoore Family Dentistry
01.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- .
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- .
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Concierge
Medical Park West Rehabilitation
06.2021 - 01.2023
- Greeted residents and guests cordially when entering property
- Conveyed concerns from residents to facility management and aided in developing resolutions
- Provided clinical support for patient care delivery
- Prepared rooms for patients arrival
- Secure signatures on admission documents
Dental Front Office Receptionist
Southpointe Dental
02.2012 - 08.2019
- Scheduled appointments for patients in computer system
- Submitted claims to insurance companies for payment
- Verified insurance prior to appointment to flag chart to discuss discrepancies with patients
- Collected payments from patients and reconciled daily cash reports
Dental Office Manager
Michael J. Dugan DDS
05.2001 - 02.2012
- Set standard operating procedures for accepting new patients, appointment cancellations and other common occurrences
- Used Dentrix to document patient data and services performed
- Created and enforced health and safety guidelines for common areas and waiting rooms to prevent infectious spread
- Outlined at-home processes for post-procedure care to patients before discharge
- Provided chair-side assistance during periodontal, preventive and operative dental procedures
- Transferred, retracted and prepared instruments for dental procedures
Store Manager
Braums
11.1993 - 05.2001
- Promoted team-oriented culture with common sales, service and productivity goals
- Set performance expectations for employees and implemented improvement plans to reach targets
- Delegated assignments to meet coverage needs and maintain store standards
Education
High School Diploma -
Wayne High
Wayne, OK05-1983
Skills
- Tour Guiding
- Customer Service
- Communication
- Resident Engagement
Timeline
Office Manager
Westmoore Family Dentistry
01.2023 - Current
Concierge
Medical Park West Rehabilitation
06.2021 - 01.2023
Dental Front Office Receptionist
Southpointe Dental
02.2012 - 08.2019
Dental Office Manager
Michael J. Dugan DDS
05.2001 - 02.2012
Store Manager
Braums
11.1993 - 05.2001
High School Diploma -
Wayne High
Similar Profiles
Audrey SimpsonAudrey Simpson
Dental Shadowing at Wrather Family Dentistry, DDS; Higginbotham Family Dental; Hometown SmilesDental Shadowing at Wrather Family Dentistry, DDS; Higginbotham Family Dental; Hometown Smiles
Avari LuckertAvari Luckert
National Honors Society at Westmoore HighschoolNational Honors Society at Westmoore Highschool
Yaw BoatengYaw Boateng
Volunteer at Working at Westmoore Concession StandVolunteer at Working at Westmoore Concession Stand
Bryce RiddleBryce Riddle
Project Manager at Rockstar RoofingProject Manager at Rockstar Roofing
Nicole AmersonNicole Amerson
Electrical Apprentice at American Trades ContractingElectrical Apprentice at American Trades Contracting