Sharon Kee
Hong Kong
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Quick to adapt and learn in new environments, demonstrating a commitment to continuous improvement and effective knowledge application.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Seoul Aesthetic Central
Hong Kong
08.2023 - 11.2023
- Managed appointment scheduling and coordinated client follow-ups effectively.
- Assisted clients with inquiries about aesthetic services and treatment options.
- Maintained accurate records of client interactions in the system for future reference.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
Receptionist Administrator
Stretching Club Limited
Hong Kong
09.2021 - 12.2021
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments and organized client files efficiently.
- Assisted in processing membership applications and payments.
- Computed balances, totals or commissions to support accounting team.
Event Helper
SAM's Promotion
Hong Kong
03.2021 - 08.2021
- Supported team members in managing attendee registrations and check-ins.
- Streamlined communication between vendors and Citibank's staff, enhancing operational effectiveness.
- Managed registration process, including collecting guest information and distributing name tags or badges.
Brand Ambassador
Boom Marketing Solutions Limited
Hong Kong
03.2016 - 07.2017
- Worked with a broad spectrum of clients, ranging from beauty brands to travel agencies.
- Managed attendee registrations and check-ins, contributing to organized event flow.
- Coordinated event setup and breakdown for marketing events, ensuring timely execution.
- Facilitated direct customer interactions to boost sales and promote brand recognition.
Education
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA12-2022
Skills
- Complaint resolution
- Customer relationship management
- Client follow-up coordination
- Team collaboration
- Appointment scheduling
- Effective communication
- Event coordination
- Customer consulting
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Websites
Timeline
Customer Service Representative
Seoul Aesthetic Central
08.2023 - 11.2023
Receptionist Administrator
Stretching Club Limited
09.2021 - 12.2021
Event Helper
SAM's Promotion
03.2021 - 08.2021
Brand Ambassador
Boom Marketing Solutions Limited
03.2016 - 07.2017
Associate of Arts - Psychology
Diablo Valley College