SHARON KEMNITZ
Bend
Summary
Energetic Patient Access specialist. Eager to secure a job at St. Charles. An excellent understanding of the changing environment of healthcare. Dedicated to doing my very best and keeping the patients best interest in mind. Prompt and courteous to meet or exceed all performance standards.
Overview
30
30
years of professional experience
Work History
Patient Access Specialist
St Charles Hospital
Bend
12.2021 - 05.2022
- Coordinated appointment times for patients
- Processed patient payments accurately
- Verified patient attendance for scheduled appointments
- Organized patient files for easy access
- Ensured compliance with healthcare regulations
- 4 years of Epic experience
- Patient reimbursements
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to accurately register patients in computer system, enhancing data integrity.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Addressed patient concerns and inquiries, ensuring clarity and satisfaction.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Called insurance companies and verified patient coverage.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Submitted fees and claims to insurance companies manually or digitally.
- Received and stored patients' valuables and other belongings, as requested.
- Explained financial obligations to patients, facilitating timely collection of fees at time of service.
Private Mortgage Banker
Wells Fargo Bank, N.A.
Bend
08.2012 - 04.2018
- Helped patients obtain health care services by setting up referrals.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Explained policies, procedures and services to patients.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Submitted applications to credit analysts.
- Developed and maintained relationships with local real estate agents.
- Approved loans that met specifications.
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Achieved one of the lowest delinquency ratios while ensuring high property sales recovery percentage.
- Put together and executed loan documents.
- Met with new clients and completed pre-qualification procedures.
- Built positive relationships with realtors to produce client referrals.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Spent ample time with each applicant to break down complex information into terms that are easy to understand.
- Developed partnerships with individuals and firms to effectively promote products that align with customer needs.
- Successful sales, leadership, and customer service professional with 20+ years of experience.
- Executive team leadership
- Inventory report generation
- Client/vendor relations
- Market analysis
- Managed budgeting and finance activities to ensure fiscal responsibility and planning.
- Served as project manager to oversee project execution and ensure on-time delivery.
- Acted as liaison between departments to facilitate communication and collaboration.
- Strong verbal communication
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Created training programs to enhance employee knowledge of best practices, leading to improved customer satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Manager/Owner/Operator
Totally Board
Truckee
04.1992 - 05.2005
- Led team to optimize operational workflows and improve efficiency.
- Developed and implemented training programs for staff development.
- Coordinated inventory management and ensured stock availability.
- Managed supplier relationships to maintain quality and reliability.
- Oversaw daily operations to ensure compliance with safety standards.
- Conducted performance evaluations to support employee growth initiatives.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Education
Associate of Arts - Business Administration
San Jose City College
San Jose, CASkills
- Patient registration
- Patient scheduling
- Co-payment collection
- Authorization verification
- Insurance data collection
- Medical terminology expertise
- Insurance expertise
- Solution deployment
Timeline
Patient Access Specialist
St Charles Hospital
12.2021 - 05.2022
Private Mortgage Banker
Wells Fargo Bank, N.A.
08.2012 - 04.2018
Manager/Owner/Operator
Totally Board
04.1992 - 05.2005
Associate of Arts - Business Administration
San Jose City College