Sharon Knasiak
Summary
Dynamic medical professional with extensive experience at Crozer Health, excelling in front desk operations and patient scheduling. Demonstrated ability to enhance patient satisfaction through compassionate service and effective communication. Proficient in HIPAA compliance and EMR management, consistently optimizing workflows to improve efficiency and care delivery in fast-paced environments.
Overview
40
40
years of professional experience
Work History
Medical Receptionist
Crozer Health
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Interventional Radiologic Technologist
Dialysis Access Center/Vein Center @ Brinton Lake
07.1988 - 06.2024
- Developed effective communication channels between radiology staff, physicians, and other healthcare professionals, streamlining workflow processes.
- Implemented protocols for safe handling of potentially hazardous materials, maintaining a secure work environment for colleagues and patients alike.
- Optimized scheduling processes to maximize efficiency and availability of specialized equipment.
- Skillfully managed contrast media injections during examinations, optimizing image clarity while minimizing risk of adverse reactions in patients.
- Performed angioplasty procedures with precision, restoring blood flow to compromised vessels quickly and effectively.
- Enhanced patient care by performing diagnostic and therapeutic interventional radiology procedures accurately and efficiently.
- Maintained high standards of quality control for imaging equipment, ensuring accurate diagnostics and minimizing radiation exposure risks.
- Promoted a culture of safety within the interventional radiology suite, adhering to infection control protocols and radiation safety guidelines at all times.
- Coordinated with referring physicians to obtain relevant clinical information prior to procedure appointments, enabling seamless continuity of care for patients across multiple providers.
- Assisted physicians in conducting minimally invasive procedures, reducing recovery times for patients.
- Maintained detailed documentation of all performed procedures within electronic medical records systems, ensuring accurate and up-to-date information for future patient care needs.
- Participated in continuing education opportunities to stay current on industry advancements and best practices.
- Conducted pre-and post-procedure assessments to monitor patient vital signs and ensure proper follow-up care was provided as needed.
- Administered conscious sedation medications under physician supervision when necessary for patient comfort during procedures.
Diagnostic Radiologic Technologist
Crozer Health
09.1985 - 07.1988
- Reduced patient wait times by efficiently managing daily schedules and prioritizing urgent cases.
- Ensured accurate diagnoses by consistently producing high-quality radiographic images for physician review.
- Increased patient safety by strictly adhering to radiation protection guidelines and protocols.
- Enhanced patient comfort by providing clear explanations of imaging procedures and answering any questions.
- Mentored junior technologists, sharing expertise and providing guidance on best practices in the field.
- Actively contributed towards reducing repeat exams by carefully following established protocols and reviewing images for quality.
- Streamlined workflow through effective communication with team members, fostering a collaborative environment.
- Improved department efficiency by maintaining and troubleshooting diagnostic equipment as needed.
- Demonstrated flexibility in adapting to various shifts, meeting staffing needs during busy periods or covering unexpected absences.
- Continuously updated professional knowledge through participation in trainings, seminars, and conferences related to diagnostic radiology techniques.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Operated radiologic equipment to produce diagnostic images and films.
- Participated in continuing education programs related to radiology.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Trained and supervised new radiologic technologists and technicians.
- Administered various doses of radiation to obtain desired images.
Education
Associate of Applied Science - Radiology/Allied Health
Crozer Hospital School of Radiology/Widener Univ.
Chester, PA07-1985
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- HIPAA compliance
- Appointment setting
- HIPAA guidelines
- Reminder calls
- EMR / EHR
- Workflow optimization
- Outpatient care
- Patient callbacks
- Organization and time management
- Documentation review
- Basic life support for health care providers (BLS)
- Scheduling tests and procedures
- Adaptable and flexible
Timeline
Medical Receptionist
Crozer Health
06.2024 - Current
Interventional Radiologic Technologist
Dialysis Access Center/Vein Center @ Brinton Lake
07.1988 - 06.2024
Diagnostic Radiologic Technologist
Crozer Health
09.1985 - 07.1988
Associate of Applied Science - Radiology/Allied Health
Crozer Hospital School of Radiology/Widener Univ.
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