Sharon Kull
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
K-Force Inc And Subsidiaries
05.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Successfully handled average of 50 calls per day and consistently scored 100% on quality assurance evaluations.
OPC Marketing
CFI, Inc (Westgate Resorts)
04.2004 - 03.2020
- Used high level communication skills to assist customers with vacation plans and needs.
- Worked within customers budget parameters to optimize best solution of tickets and hotel needs.
- Maintained high level of understanding industry information and knowledge to best assist customers. Scheduled customers for tours of timeshare resort to save them money, offer future vacation options and enhance their current and future vacations.
- Increased business growth outcomes by effectively collaborating with sales and marketing departments.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL04.1983
Skills
- Customer Service
- Customer Complaint Resolution
- Information Updates
- Cash Register Operations
- Ticket Changes
- Dispute Resolution
- Corrective Actions
- Problem Resolution
- Outstanding Communication Skills
- Microsoft Office
- Database Research
- Inbound Customer Service
- Customer Data Confidentiality
- Quality Assurance Evaluation
- Hotel Booking
- Understanding Customer Needs
- Telephone Reception
- Documentation
- Special Requests
Held several PTA board positions and assisted with PTA activities and with volunteering in classroom
Participated in board meetings, planned events and activities, assisted in classrooms throughout my children's school years in Orange County, FL. Won Additions Volunteer Of The Year in children's elementary school.
Timeline
Customer Service Agent
K-Force Inc And Subsidiaries
05.2020 - Current
OPC Marketing
CFI, Inc (Westgate Resorts)
04.2004 - 03.2020
Associate of Arts - General Studies
Valencia College
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