Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharon Lee

Stuart,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience
1984
1984
years of post-secondary education

Work History

Customer Service Representative

FedEx
Palm City, FL
06.2016 - Current
  • Assisted customers with shipping inquiries and service issues.
  • Resolved complaints through effective communication and problem-solving techniques.
  • Processed shipments using FedEx systems and ensured accurate labeling.
  • Educated customers on service options and shipping procedures.
  • Maintained a clean and organized work area to enhance efficiency.

Ramp Agent

FedEx
Rochester, Mn
08.2004 - 05.2016
  • Loaded and unloaded packages from aircraft and vehicles.
  • Operated ground support equipment for safe cargo handling.
  • Ensured compliance with safety regulations during operations.
  • Communicated effectively with team members for efficient operations.

Education

St Charles High School
St. Charles, Mn

Some College (No Degree) - Business Administration

Winona State University
Winona, MN

Skills

  • Shipping operations
  • Problem resolution
  • Customer education
  • Shipment processing
  • Customer Service

Timeline

Customer Service Representative

FedEx
06.2016 - Current

Ramp Agent

FedEx
08.2004 - 05.2016

St Charles High School

Some College (No Degree) - Business Administration

Winona State University
Sharon Lee