Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Lester-Davis

Tampa,FL

Summary

To obtain a position where I can expand my knowledge and skills, while contributing to the success of the company.

I work well under pressure and adhere to strict deadlines.

I am a self-motivated, responsible, hard working person who can adapt to challenging situations. I also work well with a team.

Overview

21
21
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Enterprise Mobility
10.2022 - Current
  • Responsible for providing a great customer service experience, promoting and selling company insurance along with upgrades, scanning identification and processing payments, excellent phone, email, written communication and computer skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CUSTOMER SERVICE REPRESENTATIVE

Beacon Property Solutions LLC
06.2019 - 09.2022
  • Responsible for completing email requests and providing information in response to inquiries about needed services, answering incoming and returning calls while having professional etiquette, scheduling appointments and ensuring effective & efficient operations, billing for services and processing payments.

CHILD CARE PROVIDER

Kid City Childcare
03.2004 - 03.2020
  • Provided care for children ages newborn to school age, assisted with daily activities, completed new intake forms, actively worked to support families and staff, monitored and coordinated the business activities to support operational performance, billing and payroll.

CUSTOMER SERVICE REPRESENTATIVE

PECO
01.2018 - 05.2019
  • Responsible for completing email requests, answering incoming and returning customer calls, tracking, maintaining and providing current information while prioritizing tasks that support daily operations.

Education

Nursing Assistant Certificate -

American Institute of Design
Philadelphia, PA
03.1995

Diploma -

Philadelphia Regional High School
Philadelphia, PA
06.1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Enterprise Mobility
10.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Beacon Property Solutions LLC
06.2019 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE

PECO
01.2018 - 05.2019

CHILD CARE PROVIDER

Kid City Childcare
03.2004 - 03.2020

Nursing Assistant Certificate -

American Institute of Design

Diploma -

Philadelphia Regional High School

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Sharon Lester-Davis