SHARON LINQUIST
Port Orange,FL
Summary
Personable and dedicated Customer Service Representative with extensive Sales experience in Jewelry industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Available to work Monday through Friday.
Overview
27
27
years of professional experience
Work History
Sales Associate
Kay Jewelers
Broomfield, CO
05.2022 - 03.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Provided information to customers on upcoming promotions, activities and events.
Sales Associate
Helzberg Diamonds
Broomfield, CO
04.2021 - 05.2022
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Followed store opening and closing procedures as per company guidelines.
Sales Consultant
Jared The Galleria Of Jewelry
Westminster, CO
11.2020 - 04.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Increased sales by effectively helping customers choose products to represent specific needs.
- Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Sales Qualification Associate-work at Home
SelectQuote Senior
Denver, CO
09.2020 - 11.2020
- Helped average of 100 customers calls per day by responding to inquiries and locating products and departments to assist customers.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 110% or more.
- Educated customers on product and service offerings.
- Took position at Jared The Galleria of Jewelry
Customer Service Representative
Trice Jewelers
Centennial, CO
03.2018 - 03.2020
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Developed highly empathetic client relationships, earned reputation for exceeding sales goals.
- Recommend repairs customers jewelry to maintain longevity.
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Downsized due to COVID 19
Customer Service and Sales
Shane Co/E-Commerce Store
Centennial, CO
05.2017 - 02.2018
- Exceeded sales goal first two weeks of fiscal year.
- Sold $451,635 July 2017 through February 2018.
- Stayed up to date on store promotions, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Took position at Trice Jewelers.
Sales Associate
H. Carter Jewelers (part Of Shane Co)
Denver, CO
06.2013 - 05.2017
- Consistently exceeded yearly sales goals.
- Top sales person four years.
- Actively follow-up with clientele book.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assess jewelry purchases for gold buying standards.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Shane Co. closed concept store.
Sales Professional
Sonny's Jewelry
Denver, CO
03.2012 - 04.2013
- Exceeded monthly sales goals.
- Assisted customers with jewelry and watch repairs..
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Built positive and productive customer connections to drive consistent sales.
- Sonny's closed business
Customer Service Representative/Sales
Sprint/Nextel
Denver, CO
04.1997 - 03.2012
- Exceeded monthly sales goals
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Technical support of cellular services for business customers.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Promoted three times 10 years with this company.
- ** April 1997 thru April 2004 **
- ** September 2009 thru March 2012 **
- Took position at Sonny's Jewelry.
Education
Business Administration
Miami Dade Community College
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Daytona Beach Community College
Skills
- Client-Focused
- Results-oriented
- Quick learner
- Windows
- Retail sales customer
- Microsoft Office expertise
- Call center experience service and sales
- Active listening
- Problem-solving abilities
- Adaptive team player
- Relationship selling
- Inventory control procedures
Timeline
Sales Associate
Kay Jewelers
05.2022 - 03.2024
Sales Associate
Helzberg Diamonds
04.2021 - 05.2022
Sales Consultant
Jared The Galleria Of Jewelry
11.2020 - 04.2021
Sales Qualification Associate-work at Home
SelectQuote Senior
09.2020 - 11.2020
Customer Service Representative
Trice Jewelers
03.2018 - 03.2020
Customer Service and Sales
Shane Co/E-Commerce Store
05.2017 - 02.2018
Sales Associate
H. Carter Jewelers (part Of Shane Co)
06.2013 - 05.2017
Sales Professional
Sonny's Jewelry
03.2012 - 04.2013
Customer Service Representative/Sales
Sprint/Nextel
04.1997 - 03.2012
Business Administration
Miami Dade Community College
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Daytona Beach Community College
Similar Profiles
Carlos MagallanesCarlos Magallanes
Fourth Key holder at Kay Jewelers/ Signet JewelersFourth Key holder at Kay Jewelers/ Signet Jewelers
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Aubrey SammetAubrey Sammet
Store Manager/District Manager in Training at Kay JewelersStore Manager/District Manager in Training at Kay Jewelers
Jasmin HernandezJasmin Hernandez
Store Manager at Kay JewelersStore Manager at Kay Jewelers
FREDDY RIVASFREDDY RIVAS
Store Manager at Key Food SupermarketStore Manager at Key Food Supermarket