Jenna Lambin
Williamsburg,VA
Summary
Organized service industry team member with experience in customer service, money handling, problem solving, cooperation, and supporting guests. Works well in fast-paced environments with competing priorities. Willing to take on any task to support team and help business succeed. Current Sophomore (19 years old) at Virginia Peninsula Community College.
Overview
3
3
years of professional experience
Work History
Sales Associate
J.Crew Factory
Williamsburg, VA
07.2024 - Current
- Used upselling techniques and offered product and service consultations.
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas.
- Coordinated product deliveries and processed orders through the system.
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items.
- Kept up with current promotions, exchange policies, payment policies, and security procedures.
- Organized displays and stocked shelves to draw customers' attention to specific items.
- Suggested the best merchandise based on the needs and desires of the customer.
- Assisted customers in enrolling in loyalty programs.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
Program Manager
FREE Foundation Williamsburg
Williamsburg, VA
07.2025 - 10.2025
- Introduced an agile workflow.
- Process applications
- In charge of responding to crucial emails
- Cleaning and fixing mobility equipment
- Completed inventory on time
- Fit patients with correct equipment
- Filed applications into Excel
- Communicated daily with Physical/Occupational therapists to get background on patients as well as aiding with requests therapists needed.
Server
First Watch
Williamsburg, VA
02.2025 - 07.2025
- Monitored portion control closely.
- Reduced plate returns through active table-side engagement.
- Balanced reservations and walk-in customers.
- Recommended and personalized menu items.
- Performed side work duties to maintain an organized service station.
- Collaborated with kitchen staff.
- Managed large-scale dining events.
- Prioritized workflows during high-demand periods.
- Consistently exceeded expectations.
- Introduced digital order tracking systems.
- Executed events successfully.
- Achieved timely service.
- Handled special requests and dietary restrictions.
Guest Relations Associate
Posh Salon
Williamsburg, VA
12.2023 - 08.2024
- Counted drawers quickly and accurately at the start and end of each shift.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Educated customers about promotions to increase sales.
- Helped customers by answering their questions and completing their requests.
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Checked customers in and out of their appointments.
Golf Cart Attendant
Two Rivers Country Club
Williamsburg, VA
06.2023 - 10.2023
- Measured yardage and looked for stray golf balls.
- Identified the wants and needs of visitors and made their experience of golf more enjoyable.
- Assisted members by loading golf bags onto carts and driving carts out to members.
- Opened shifts to prepare for members tee times.
- Organized store merchandise racks by color, size, and style to create a visually appealing environment.
- Established relationships with all stakeholders, including management, local leaders, and community members through active listening and positive engagement.
- Assisted members of the golf club by transporting clubs from the range to the cart and stocking stations with required balls.
- Increased customer satisfaction and service by giving visitors directions to requested locations, events, and landmarks.
- Performed troubleshooting and routine maintenance to keep equipment in top working order.
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
Education
Associate of Science - Cardiovascular Ultrasound Technology
Virginia Peninsula Community College
Williamsburg, VAHigh School - undefined
Jamestown High School
Williamsburg, VA01.2024
Skills
- Quick learner
- Organization
- Client-focused
- Creative problem solving
- Team building
- Sales
- Customer service
- Time management skills
- Customer satisfaction
- Point of Sale Systems
- Punctual
- Dedicated and trustworthy
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Outgoing personality
- Flexible schedule
- Stocking and receiving
- Client service
- Conflict resolution
- Product sales
Timeline
Program Manager
FREE Foundation Williamsburg
07.2025 - 10.2025
Server
First Watch
02.2025 - 07.2025
Sales Associate
J.Crew Factory
07.2024 - Current
Guest Relations Associate
Posh Salon
12.2023 - 08.2024
Golf Cart Attendant
Two Rivers Country Club
06.2023 - 10.2023
High School - undefined
Jamestown High School
Associate of Science - Cardiovascular Ultrasound Technology
Virginia Peninsula Community College