Sharon Lordello
Union
Summary
Experienced professional with a proven ability to remain composed and effective in high-pressure situations. Firm advocate for the importance of empathy and support in providing outstanding customer care. Skilled in building strong relationships with clients and colleagues to ensure a positive and collaborative work environment. Dedicated to continuously improving skills and knowledge to deliver exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Development Representative
Maxon Auto Group
10.2024 - 07.2025
- Handling customer escalations
- Call reporting
- Mentoring/training
- Handling customer satisfaction follow up calls
Service BDC Representative
Maxon Auto Group
05.2022 - 10.2024
- Answering inbound calls and making outbound calls
- Proficient in xTime
- Proficient in Google docs
- Following up on service leads
Beauty Consultant
Walgreens
02.2021 - 05.2022
Beauty Consultant
Sally Beauty
11.2020 - 05.2021
- Providing customers with support and advice about hair and make up products.
- I’m responsible for opening the store or closing the store, counting registers and making sure every product is faced and organized for the day.
Supervisor/Beauty Consultant
CVS
12.2019 - 09.2020
- Providing customers with homely support and care, as well as keeping establishment organized and sanitary. Keeping my cosmetic sections clean, faced and stocked. Of course helping customers with whatever they need, whether its a general question or concern, or anything to do with cosmetics and facial products.
Education
Patient Care Technician -
Lincoln Technical Institute
Iselin, NJ01.2016
High school diploma or GED - undefined
Union High School
Union, NJ01.2014
Skills
- Strong organizational abilities
- Leadership and people development
- Reception management
- Sales enhancement
- Telephone lead generation
- Proven service delivery skills
- Experienced with Google Docs
- Adaptable and flexible
- Fluent in Portugese
Accomplishments
- Training new hires, created and structured training guides and talking scripts.
- Highest call metrics for 9 months in a row
- Employee of the year award for 2024
Certification
Cosmetology License
Timeline
Senior Business Development Representative
Maxon Auto Group
10.2024 - 07.2025
Service BDC Representative
Maxon Auto Group
05.2022 - 10.2024
Beauty Consultant
Walgreens
02.2021 - 05.2022
Beauty Consultant
Sally Beauty
11.2020 - 05.2021
Supervisor/Beauty Consultant
CVS
12.2019 - 09.2020
High school diploma or GED - undefined
Union High School
Patient Care Technician -
Lincoln Technical Institute
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