Sharon Martinez
Irving
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
03.2021 - 10.2023
- Recommended type amount of coverage based on customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
- Finalized sales and collected necessary deposits.
Administrative Assistant to Operation Manager
Legal Conversion Center
03.2019 - 12.2020
- Quality checks on intakes that would be used for docket.
- Responsible for daily metric reporting for over 90 agents.
- Ensuring agents had appropriate supplies to perform and meet daily tasks.
- Implementation of new policies and procedures.
- Ran reports for over 90 inbound and outbound agents (Intake specialist).
Sales Representative
MetroPCS
03.2016 - 05.2018
- Provide customer service
- Mobile device troubleshooting
Education
Information Technology
Jack E. Singley Academy
Irving, TX06.2017
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North Lake College
Irving, TX05.2016
Skills
- Licensed insurance agent (Auto and home)
- Customer service
- Quotes and sales
- Call center experience
- Telephone etiquette
- Bilingual communication (Spanish)
Certification
- CareerSafe 10-hour Occupational Safety and Health Administration
- Accelerated Student in Algebra
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
03.2021 - 10.2023
Administrative Assistant to Operation Manager
Legal Conversion Center
03.2019 - 12.2020
Sales Representative
MetroPCS
03.2016 - 05.2018
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North Lake College
Information Technology
Jack E. Singley Academy
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