Sharon McCormick
Mankato
Summary
Accomplished Office and Store Manager with a proven track record at Dollar General Store, excelling in customer service and office administration. Demonstrated ability to handle sensitive information discreetly, improve customer satisfaction, and manage operations efficiently. Skilled in organizational tasks and fostering positive client relationships through exceptional service and staff training.
Overview
2022
2022
years of professional experience
Work History
Office Manager
City of Mankato
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Store Manager
Dollar General Store
11.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Dollar General Store
03.2014 - 11.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Colby High School
Colby, KS05.1987
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Store Manager
Dollar General Store
11.2020 - 05.2021
Store Manager
Dollar General Store
03.2014 - 11.2020
Office Manager
City of Mankato
High School Diploma -
Colby High School