Jessica McKinney
Hapeville,GA
Summary
To obtain a challenging position within Delta Air Lines to expand my learning, knowledge and skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ACS Cabin Experience Facilitator
Delta Air Lines, Inc.
06.2023 - Current
- Deliver training material effectively, manage resources, schedules and onboarded 2,000 plus new hires
- Conduct Ergonomics training for cabin experience agents to prevent injuries, enhance safety, and meet department-specific ergonomic needs for 2,500 agents
- Demonstrate Delta's core values of safety, leadership, relationships, and customer service while serving as a brand manager representing Delta throughout the training program.
Cabin Service Agent /Lead Experience
Delta Air Lines, Inc.
10.2021 - 07.2023
- Collaborate to clean and provision at least 15 aircraft cabin, including seating, galleys, lavatories, and crew rest areas to delta standards and conduct at least 6 daily aircraft security checks as per safety regulations
- Utilize leadership skills to back up lead roles during operational need, oversee task assignments for smooth workflow, and manage inform device operations for aircraft communication
- Drive cabin service vehicles safely in congested ramp and aircraft areas.
Recreational Therapist, CTRS (Certified Therapeutic Recreation Specialist) Experience
Southern Regional Medical Center
01.2019 - 12.2020
- Conducts assessments to set goals, create interventions and facilitate interventions based on findings
- Record patient care details and adjust treatment plan based on progress for better outcomes
- Contributed as a recreation therapy representative on a treatment team to review patient needs and recommend changes
- Responsible for managing and restocking supplies as needed.
Recreational Therapist, CTRS (Certified Therapeutic Recreation Specialist) Experience
WellStar Atlanta Medical Center
08.2013 - 01.2019
- Conducts assessments to set goals, create interventions and facilitate interventions based on findings
- Record patient care details and adjust treatment plan based on progress for better outcomes
- Contributed as a recreation therapy representative on a treatment team to review patient needs and recommend changes
- Responsible for managing and restocking supplies as needed.
Recreational Therapist, CTRS (Certified Therapeutic Recreation Specialist) Experience
Universal Health Services
03.2013 - 06.2014
- Conducts assessments to set goals, create interventions and facilitate interventions based on findings
- Record patient care details and adjust treatment plan based on progress for better outcomes
- Contributed as a recreation therapy representative on a treatment team to review patient needs and recommend changes
- Responsible for managing and restocking supplies as needed.
Education
Master of Business Administration -
Western Governors University (UT)
Bachelor of Science -
The University of Southern Mississippi
08.2012
Associate of Arts -
Jones County Junior College
05.2009
Skills
- Strategic Planning
- Financial Management
- Advocacy
- Data Analysis
Certification
- Certified Therapeutic Recreation Specialist, CTRS, 01/01/13, Present
- Certified Quality Improvement Engineer, 11/01/23, Present
- Ergonomics Compliance Training Certification for General Industry, 04/01/24, Present
Awards
- Certificate of Appreciation, Spring Bid 2022 for Operational Support
- Chairman’s Club Nominee, 2023 and 2024
Timeline
ACS Cabin Experience Facilitator
Delta Air Lines, Inc.
06.2023 - Current
Cabin Service Agent /Lead Experience
Delta Air Lines, Inc.
10.2021 - 07.2023
Recreational Therapist, CTRS (Certified Therapeutic Recreation Specialist) Experience
Southern Regional Medical Center
01.2019 - 12.2020
Recreational Therapist, CTRS (Certified Therapeutic Recreation Specialist) Experience
WellStar Atlanta Medical Center
08.2013 - 01.2019
Recreational Therapist, CTRS (Certified Therapeutic Recreation Specialist) Experience
Universal Health Services
03.2013 - 06.2014
Master of Business Administration -
Western Governors University (UT)
Bachelor of Science -
The University of Southern Mississippi
Associate of Arts -
Jones County Junior College