Nancy Penrod
Chattanooga,TN
Summary
Professional facilitator dedicated to creating impactful and engaging learning environments. Known for delivering effective training sessions and fostering collaborative team dynamics. Consistently adaptable to changing needs and focused on achieving tangible results. Skilled in communication, conflict resolution, and group management.
Overview
5
5
years of professional experience
Work History
Museum Experience Facilitator
Creative Discovery Museum
Chattanooga, TN
03.2023 - Current
- Developed and implemented engaging public programs aimed at delivering exceptional visitor experiences in the museum.
- Assisted in creating engaging group experiences through workshops in art and culinary activities. Supported demonstrations and guided participants in hands-on learning. Collaborated with staff as a peer trainer for effective engagement delivery.
- Prioritized guest experience through effective communication and support. Assisted in delivering high-quality facilitation for events. Encouraged team members to provide exceptional service to guests.
Tutor/Intervention Specialist
United Way of Greater Chattanooga
07.2023 - 02.2024
- Created engaging lesson plans to enhance literacy skills in K-5 students while adhering to state educational standards.
- Prepared presentations to facilitate aforementioned lesson plans in small cohort groups of 2-4 K-5 school students at Hardy Elementary School
- Led and participated in conversations with teachers, parents, students, and fellow tutors about how the program can further bridge the learning gap following COVID-19
Circulation Desk Assistant
University of Tennessee-Chattanooga Library
08.2021 - 12.2022
- Provided technical support to patrons and upheld maintenance standards for library equipment such as computers, printers, and scanners.
- Designed and implemented thematic book displays to promote awareness of holiday events and social justice issues.
- Executed preparation of 300 technology loans to streamline asset redistribution.
Customer Service Associate
Walgreens
04.2021 - 08.2021
- Tracked and maintained accurate inventory levels to ensure product availability.
- Managed photo counter services to enhance customer experience and maintained functionality of printing equipment.
- Mentored and trained six employees on front register operations and photography department equipment usage.
Education
Bachelor of Science - Exercise and Health Science
University of Tennessee At Chattanooga
05-2025
Skills
- Strategic planning
- Facilitation techniques
- Inclusivity
- Relationship building
- Teamwork
- Community outreach
- Organization and preparation
- Student motivation
- Research and analysis
- Lesson planning
- Group and individual instruction
Timeline
Tutor/Intervention Specialist
United Way of Greater Chattanooga
07.2023 - 02.2024
Museum Experience Facilitator
Creative Discovery Museum
03.2023 - Current
Circulation Desk Assistant
University of Tennessee-Chattanooga Library
08.2021 - 12.2022
Customer Service Associate
Walgreens
04.2021 - 08.2021
Bachelor of Science - Exercise and Health Science
University of Tennessee At Chattanooga