Sharon Mendez Luna
Los Angeles,CA
Summary
Passionate bilingual individual with a well-rounded experience in mental health, geriatrics, administration, data, clerical duties, and nursing. Successfully manages multiple priorities while exhibiting a positive attitude and leading by example.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Veterans Affairs- Home Based Primary Care
08.2023 - Current
- Routinely answer patient phone lines, schedule appointments, and arrange transportation for patients.
- Coordinate and participate in meetings with the interdisciplinary team in order to ensure efficient communication between patients, families, and staff.
- Data management and basic data analysis in order to create visual graphs that display the patient census & program productivity.
- Ensure the logistics of the program’s functions which include the procurement of supplies, record management, equipment maintenance, mailing services, and complete projects as assigned.
- Effectively train new staff members which help accomplish our department’s critical mission.
Health Technician
Veterans Affairs
02.2022 - 08.2023
- Utilized software applications to complete entries for communication logs, updated patient records, and coordinated admissions/discharges.
- Conducted patient safety rounds and reported maintenance issues to ensure environmental safety.
- Oriented new patients by explaining the program’s policies, procedures, and their rights.
- Communicated daily with health care professionals and managers using sound interpersonal skills in order to appropriately provide direct patient care successfully.
- Precepted senior & new oncoming staff about vital sign monitoring which supported the supervisors’ goal of implementing this new job task for all colleagues.
Psychiatric Nurse Assistant
Veterans Affairs
10.2020 - 02.2022
- Provided crisis intervention and de-escalated volatile situations while prioritizing patient safety at all times.
- Assisted with recreational activities to promote the patient’s emotional and mental well-being.
- Monitored and documented behavioral changes and other critical assessments in the patients’ electronic medical records.
- Addressed potential hazards on the unit and communicated with health care professionals to ensure comprehensive care for the therapeutic needs of each patient.
Clerk/Supervisor
Garden of Palms (Assisted Living Facility)
12.2019 - 10.2020
- Submitted data entry in spreadsheets regarding patient’s appointments, room changes, and medical requests.
- Collected data, and information regarding the different branches of the company’s gains and losses (residents, finances, etc.).
- Supervised evening staff in order to coordinate good quality care for residents and remained in constant communication with the director regarding assigned shift.
- Responded effectively to emergent situations and monitored surveillance equipment.
Activity Assistant/Caregiver
Garden of Palms (Assisted Living Facility)
02.2015 - 12.2019
- Planned and coordinated resident social activities on and off facility grounds.
- Assisted geriatric residents with their ADL’s and routinely reported medical concerns and changes to medical team.
Education
High School Diploma -
Los Angeles Senior High
Los Angeles, CA06-2014
Skills
- Excellent interpersonal communication skills
- Great customer service
- Ethical decision-making
- Effective problem solving skills
- Bilingual in English & Spanish
- Proficient in computer software applications
- Organized & detail oriented
- Knowledgeable in medical terminology
Accomplishments
- Created a new office space which helped expand the patient demographics that are able to receive home base primary care services.
- Rated Outstanding for every yearly Performance Appraisal at the Veterans Affairs.
- Vitals Champion of 2023
- Perfect Attendance of the Year for 2020-2021.
- Certificate of Appreciation in 2021 for Nurses Week
- Employee of the Month 2015
Certification
- Google Data Analytics, 2025
- Executive Leadership, 2024
- Emotional Intelligence for Crisis Intervention Certification, 2022
- Crisis Prevention and Intervention Training Certification, 2022
Timeline
Program Support Assistant
Veterans Affairs- Home Based Primary Care
08.2023 - Current
Health Technician
Veterans Affairs
02.2022 - 08.2023
Psychiatric Nurse Assistant
Veterans Affairs
10.2020 - 02.2022
Clerk/Supervisor
Garden of Palms (Assisted Living Facility)
12.2019 - 10.2020
Activity Assistant/Caregiver
Garden of Palms (Assisted Living Facility)
02.2015 - 12.2019
High School Diploma -
Los Angeles Senior High
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