Sharon Mitchell
Conyers,GA
Summary
Hardworking Senior Recruiter offering 4+ years of experience in BPO industry. Adept at sourcing, screening and sorting candidates for relevant openings. Knowledgeable about assessment, interviewing and onboarding processes. Senior Recruiter versed in strategic planning and execution of recruiting efforts within BPO industry. Collaborates well with human resources staff and hiring managers at all levels. Straight shooter with excellent record of closing deals with ideal candidates.
Overview
12
12
years of professional experience
Work History
Senior Recruiter//Recruiter II
Sitel Group (Formerly Sykes)
Conyers, GA
04.2016 - Current
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Presented employers with up to 200 candidates each month.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Maintained filing system of current, prospective and future positions.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Customer Service Representative
Sitel Group (Formerly Sykes)
Conyers, GA
09.2014 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Handled over 60+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Independent Contractor
Liveops
Palo Alto, CA
01.2007 - 05.2012
- Delivered outstanding service to customers.
- Gathered, organized, and input information into digital database.
- Boosted customer experiences by delivering superior customer service, issue resolution, and merchandising.
- Handling over 60+ calls during shift.
- Upselling customers to offer different products available.
Education
High School Diploma -
Heritage High School
Conyers, GA05.1992
Skills
- Decision Making
- Employment Data Tracking
- Termination Documentation
- In-Person and Telephone Interviewing
- New Hire Onboarding
- Employee Hiring
- Logical and Methodical
- Analytical and Critical Thinking
- Adaptable to Changing Conditions
- Applicant Qualification
- Employee Orientation
- Eligibility Determinations
Timeline
Senior Recruiter//Recruiter II
Sitel Group (Formerly Sykes)
04.2016 - Current
Customer Service Representative
Sitel Group (Formerly Sykes)
09.2014 - 06.2015
Independent Contractor
Liveops
01.2007 - 05.2012
High School Diploma -
Heritage High School