SHARON MONROE
Blue Bell Creameries
Littleton,CO
30
years of professional experience
Organized simultaneous office functions and direct administrative personnel to meet needs of office professionals. Performance-oriented and driven with understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Work History
Office Manager
4 Years 2 Months- Streamlined office operations to enhance efficiency and support team productivity.
- Managed scheduling, correspondence, and office supplies to ensure seamless daily functions.
- Led training sessions for new staff on operational procedures and software systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted monthly branch inventory.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, with onboarding and HR processes.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with monthly safety topics.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for Denver branch employees.
Front End Supervisor
5 Months- Prioritize, delegate and accomplish multiple projects as well as the ability to troubleshoot and resolve problems.
- Assist in training all cashiers in front-end policies, including training new cashiers on POS system and cross-training.
- Provide support to departmental functions for all front-end processes, manage all customer requests and ensure resolution for same.
- Maintain inventory of all department orders such as supplies and products and ensure adequate stocks and perform accurate retail pricing of all products.
- Schedule all front-end staff to ensure proper coverage of entire front end to handle all customers issues conveniently.
- Communicates with store leadership on employee performance and development needs.
- Responsible for accounting, book-keeping, office operation and accountability.
- Supervise 30 front end employees while maintaining high volume front-end operations.
- Answer and direct calls, provide customer service and resolve issues.
- Directly work with departments, customers and management of decisive decisions made for business strategies.
Head Cashier/Book Keeper Back Office
2 Years 2 Months- Address customer complaints and requests.
- Create and maintain a positive work environment for all cashiers.
- Generate reliable and accurate till reports from every register.
- Resolve cash tills when closing, ensuring the money corresponds with the report and is stored safely.
- Follow all policies and procedures to ensure that shrink is minimized.
- Restock, replace and organize items on the sales floor.
- Answer store phone and provide information or transfer calls accordingly.
- Educate clients about products and self-maintenance for healthy hair.
- Identify and communicate any accounting related issues to management promptly.
- Lateral move to book keepers office to process moneys and payroll.
- Process daily deposits.
- Maintain company credit cards.
Head Cashier
4 Years- Address customer complaints and requests.
- Create and maintain a positive work environment for all cashiers.
- Generate reliable and accurate till reports from every register.
- Resolve cash tills when closing, ensuring the money corresponds with the report and is stored safely.
- Follow all policies and procedures to ensure that shrink is minimized.
- Restock, replace and organize items on the sales floor.
- Answer store phone and provide information or transfer calls accordingly.
- Educate clients about products and self-maintenance for healthy hair.
- Identify and communicate any accounting related issues to management promptly.
Education
Diploma
Certification - Cosmetology
Skills
Meticulous Attention to Detail
Excellent Communication Skills
Time Management
Leadership
Poised under pressure
Relationship Building
Team Player
Problem Solving Skills
Phone Etiquette
Quality Assurance
Microsoft Office Suite
Adobe
Google Applications
Kronos
Timeline
Office Manager
Blue Bell Creameries
08.2022 - CurrentRead More
Front End Supervisor
The Home Depot
01.2022 - 06.2022Read More
Head Cashier/Book Keeper Back Office
The Home Depot
11.2019 - 01.2022Read More
Head Cashier
The Home Depot
05.1996 - 05.2000Read More
Richards Beauty College
Certification from Cosmetology
Read More
Bonita High School
Diploma
Read More