Sharon Nwachan
Hyattsville,MD
Summary
Dedicated and vigilant unarmed security officer committed to ensuring the safety and security of people, property, and assets. Skilled in surveillance, access control, conflict resolution, and emergency response. Adept at monitoring security systems, conducting patrols, and enforcing company policies to maintain a secure environment. Strong observational skills, excellent communication abilities, and a commitment to professionalism. Proven ability to remain calm under pressure, and effectively de-escalate tense situations. Trained in security procedures, report writing, and customer service to provide a balanced approach to safety and hospitality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
CONDOR Security Consulting
, Washington, DC
02.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around the building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from a central location via various CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence, and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevent crimes by immediately reporting all unusual, unauthorized, and illegal activity on the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Customer Service Manager
Traditional Food Restaurant
10.2022 - 01.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
Abula Restaurant
07.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
PRESBYTERIAN HIGH SCHOOL KUMBA
Cameroon07.2019
Skills
- Call Monitoring
- Surveillance monitoring
- Incident response
- Patrol coordination
- Access control
- Alarm monitoring
- Report writing
- Safety compliance
- Team collaboration
- Conflict resolution
- Risk assessment
Certification
DC Security Officers Examination (02/10/2025)
Timeline
Unarmed Security Officer
CONDOR Security Consulting
02.2025 - Current
Customer Service Manager
Traditional Food Restaurant
10.2022 - 01.2024
Customer Service Representative
Abula Restaurant
07.2020 - 05.2022
High School Diploma -
PRESBYTERIAN HIGH SCHOOL KUMBA
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