Sharon Pettaway
Insurance Adjuster
Pensacola,FL
Summary
Skilled customer service professional. Independent Insurance Adjuster. Experienced in handling cash, checks and credit card services. Skilled in fraud operations and collection. Team player exceptional listening and critical thinking skills, problem solver, tactful and diplomatic. Experienced tax professional. Licensed insurance adjuster that is NFIP certified with Xactimate experience.
Overview
33
33
years of professional experience
Work History
Insurance Adjuster
Pilot Catastrophe
08.2019 - Current
- Evaluated and processed 500+ insurance claims by conducting thorough investigations and analyzing policy coverage.
- Claim File reviewer.
- Negotiated fair settlements with claimants by effectively communicating basis for decisions and collaborating on agreeable terms.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Collaborated with other departments within organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Managed large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Established productive working relationships with public adjusters and attorneys to negotiate fair and accurate claim estimate and settlement.
Certified Baker
Panera Bread
12.2017 - 08.2019
- Enhanced customer satisfaction by creating high-quality baked goods using precise measurements and ingredients.
- Increased bakery sales with innovative product offerings and appealing display presentations. Excelled in multitasking abilities, efficiently handling various tasks simultaneously without compromising on quality or timeliness of output.
- Demonstrated expertise in various baking methods, pastry creation, cake decorating, for diverse range of product offerings.
- Maintained clean and organized workspace, adhering to strict sanitation guidelines for food safety compliance.
Bread Technician
Access Staffing/Wenner Baker
Ronkonkoma, NY
08.2017 - 11.2017
- Shape bread in 5 different designs.
- Measure width and length of bread for packaging,
- Box and weigh bread for shipping.
- Sort bread not meeting standard.
- Maintained sanitary work area.
Customer Service/Insurance Representative
Alorica
06.2015 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with telecommunications billing and service issues.
- Monitor queue and track 500+ inbound calls.
- Trained representatives on product changes and system updates.
- Assisted clients with insurance selection, coverage options and claim process.
Customer Service Representative
Sears Parts And Service
12.2013 - 04.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customer with ordering appliance repair parts.
- Effective liaison between customers and internal departments.
Mail Handler
United States Postal Service, USPS (Seasonal)
11.2013 - 12.2013
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within facility.
- Move freight, stock and other materials to and from storage and production areas and loading dock with hand trucks and pallet jacks.
Universal Customer Service Representative
BellSouth Telecommunications/ATT
04.1991 - 02.2012
- Enhanced customer satisfaction by addressing and resolving complex inquiries in timely manner.
- Streamlined communication between customers and internal departments for efficient problem resolution.
- Reduced call wait times by efficiently managing high volume of inbound calls from diverse clients.
- Increased first-call resolutions through comprehensive knowledge of company products and services.
- Trained new employees on multiple billing programs and data entry software.
- Handled cash, check and credit card payments.
- Sold telecommunication products and service.
Education
Bachelor of Science - Criminal Justice/Psychology
Alabama State University
Montgomery, AL05.1990
Skills
- Claims Investigation
- Insurance policy coverage knowledge
- Flood and Auto certified
- Casualty and property loss
- 16 State Claims Adjuster Licenses
- Settlement Negotiations
- Outstanding customer service skills
- File Reviewer
Timeline
Insurance Adjuster
Pilot Catastrophe
08.2019 - Current
Certified Baker
Panera Bread
12.2017 - 08.2019
Bread Technician
Access Staffing/Wenner Baker
08.2017 - 11.2017
Customer Service/Insurance Representative
Alorica
06.2015 - 04.2017
Customer Service Representative
Sears Parts And Service
12.2013 - 04.2015
Mail Handler
United States Postal Service, USPS (Seasonal)
11.2013 - 12.2013
Universal Customer Service Representative
BellSouth Telecommunications/ATT
04.1991 - 02.2012
Bachelor of Science - Criminal Justice/Psychology
Alabama State University
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