SHARON PINA
Cicero,IL
Summary
Highly organized Secretary with over 27 years of experience in health care. Proficient in maintaining patient appointments and handling administrative tasks related to surgical procedures. Excelling in multitasking with a constant need for change. Highly motivated to keep a well-organized practice. Goal-orientated in effectively managing surgery schedules and ensuring exceptional patient customer service.
Overview
8
8
years of professional experience
Work History
Secretary
Midwest Orthopaedics At Rush
06.2022 - Current
- Efficiently schedule surgeries.
- Balancing physician's surgery schedule with two external hospitals.
- Educate patients and families on surgical procedures, discussing pre-operative testing and clearances.
- Prepare surgical materials for folders.
- Generate surgical spreadsheet ensuring vendors receive patient implant information.
- Verify insurance information, add authorizations to surgery date, and secure surgery referrals.
- Complete, scanning, and faxing of surgery booking sheets.
- Assist patients with scheduling pre and post-appointments.
- Complete surgery billing.
- Schedule depositions.
- Prepare patient charts for clinic.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Patient Representative
Midwest Orthopaedics At Rush
05.2017 - 05.2022
- Assisted patients in understanding account balances
- Schedule appointments in appropriate time slots following scheduling policies and procedures
- Collect and process payments at time of service.
- Maintained consistent patient flow and advised patients of delays in schedule
- Entered, verified, and updated patient demographic and insurance information
- Keep exam rooms clean, disinfected, and stocked with necessary supplies
- Measure vital signs, height, weight, and blood pressure.
Front Desk Receptionist
Adult Medicine of La Grange
04.2016 - 04.2017
- Interacted with drug company representatives per established guidelines.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected payment from patients and reconciled daily cash reports.
- Maintained, adjusted, and confirmed patient office schedule
- Utilized electronic health record system to enter, retrieve, and document.
- Entered, verified, and updated patient demographic and insurance information.
Education
ASSOCIATE OF APPLIED SCIENCE in NURSING Pre-requisites -
Morton College
Cicero, ILCERTIFICATE in Phlebotomy -
Career Academy
Chicago, IL06.2001
CERTIFICATE in Certified Nursing Assistant -
MORTON COLLEGE
Cicero, IL05.1997
CERTIFICATE in Medical Terminology -
MORTON COLLEGE
Cicero, IL01.1997
Skills
- Organization
- Customer Service
- Verbal and written communication
- Office Administration
- Schedule Management
- Complex Problem-Solving
Timeline
Secretary
Midwest Orthopaedics At Rush
06.2022 - Current
Patient Representative
Midwest Orthopaedics At Rush
05.2017 - 05.2022
Front Desk Receptionist
Adult Medicine of La Grange
04.2016 - 04.2017
ASSOCIATE OF APPLIED SCIENCE in NURSING Pre-requisites -
Morton College
CERTIFICATE in Phlebotomy -
Career Academy
CERTIFICATE in Certified Nursing Assistant -
MORTON COLLEGE
CERTIFICATE in Medical Terminology -
MORTON COLLEGE
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