Sharon Roberts
Honolulu,HI
Summary
Dependable Team Leader successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with 20+ years expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server
Wolfgangs Steakhouse
07.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Maui Brewing Co.
07.2018 - 03.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Spread Aloha to support the craft way of life.
- Cash handling daily.
Server
BLT Market
09.2017 - 07.2018
- Served guests with Aloha spirit.
- Memorize daily/weekly specials.
- Attentive to teamwork and sidework.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Snappers
03.2016 - 09.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Manager on duty.
- Drink preparation (including signature drinks).
- Food serving.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Night Auditor
Bandon Dunes Golf Resort
04.2011 - 11.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Entered and updated sensitive customer information during check-ins and room changes.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Organizing receipts from five golf courses, four restaurants, four turnstands, and room receipts.
- Was Manager on Duty.
Education
Bachelor of Science - Liberal Arts And Sciences
Portland State University
Portland, OR06.2010
Skills
- Operational Efficiency and Safety
- Host/Hostess
- Time Management
- Food Handling
- Food Safety
- Guest Services
- Bartendering
- Administrative Skills
- Kitchen Management
- POS
- Computer Literacy
- Microsoft Office
Timeline
Server
Wolfgangs Steakhouse
07.2021 - Current
Server
Maui Brewing Co.
07.2018 - 03.2020
Server
BLT Market
09.2017 - 07.2018
Bartender/Server
Snappers
03.2016 - 09.2017
Night Auditor
Bandon Dunes Golf Resort
04.2011 - 11.2015
Bachelor of Science - Liberal Arts And Sciences
Portland State University
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