Sharon Rush
178 Mirage View Drive ,Nevada
Summary
Dynamic professional with a proven track record at Seabreeze Management Company, excelling in customer service and dispute resolution. Adept at managing member accounts and enhancing satisfaction through effective issue resolution. Strong database management skills complemented by a commitment to relationship building, driving operational excellence and member engagement.
Overview
45
45
years of professional experience
Work History
Member Service Representative
Seabreeze Management Company
Henderson, NV
12.2022 - Current
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Managed member account information, ensuring accuracy and confidentiality of data.
- Assisted in onboarding new members, explaining services and benefits clearly.
- Collaborated with team to address service issues, improving overall member satisfaction.
- Maintained comprehensive knowledge of company policies and procedures to assist members effectively.
President
Macaro’s Deli and Catering
Pennsauken, NJ
05.1991 - 02.2022
- Directed overall operations, ensuring optimal efficiency in deli and catering services.
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies.
- Implemented cost-control measures, optimizing resource allocation across departments.
- Led staff training programs, fostering a culture of excellence and high performance.
- Analyzed sales data to identify trends, driving informed decision-making for menu development.
Computer & IT Manager
Jack Lang Clothes
09.1981 - 05.1991
- Managed IT infrastructure to ensure optimal performance and reliability.
- Implemented cybersecurity measures to protect sensitive company data.
- Oversaw software deployment and system upgrades for enhanced efficiency.
- Developed IT policies and procedures to streamline operations and compliance.
- Led team training sessions on new technologies and best practices.
- Collaborated with cross-functional teams to align technology with business goals.
Education
Associate of Science - Computer And Information Sciences
Rowan College At Burlington County
Pemberton, NJSkills
Relationship building
Financial transactions
Customer service
Dispute resolution
Issue resolution
Escalation handling
Complaint handling
Database management
Document processing
Payment processing
Accomplishments
President of lions club
Lead catering and deli to receive numerous awards in South Jersey for excellent food
Timeline
Member Service Representative
Seabreeze Management Company
12.2022 - Current
President
Macaro’s Deli and Catering
05.1991 - 02.2022
Computer & IT Manager
Jack Lang Clothes
09.1981 - 05.1991
Associate of Science - Computer And Information Sciences
Rowan College At Burlington County