Sharon Saji
Albany,NY
Summary
Dynamic and adaptable professional with a diverse background rooted in customer service and patient experience. Skilled in empathetic and patient communication, I excel in connecting with clients and patients seamlessly. Demonstrated ability to improve operations and patient care across diverse roles, consistently achieving goals through effective decision-making and compassionate service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paralegal
Burke, Scolamiero, and Hurd
11.2024 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
EMT-Basic
Mohawk Ambulance
10.2024 - Current
- Communicated with patients about pain, comfort, and needs during transportation, and provided preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Vacation Bible School Leader
St. Mary’s Church
07.2015 - Current
- Yearly summer program for kids until the age of 16.
- Sang bible songs with children to reinforce lessons.
- Worked with parents to ease transitions at beginning and end of VBS.l.
- Supplemented lessons with fun activities, games, daily arts and crafts projects, and friendly competitions to increase participation, with a correlation to biblical themes.
- Created a welcoming and inclusive environment that encouraged open dialogue and spiritual growth for all attendees.
- Managed administrative tasks such as attendance tracking, registration, and communication with parents, ensuring smooth operations throughout the program duration.
- Organized special events such as guest speakers or musical performances to supplement traditional teaching approaches within the program's framework.
EMT-Basic
Port Jefferson EMS
02.2024 - 06.2025
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Medical Assistant
Albany Obstetrics & Gynecology
08.2024 - 10.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explaining treatments and procedures to patients, and preparing them for any procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that showed personal and practice's commitment to quality care.
Medical Assistant
CityMD Urgent Care Center
05.2024 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations..
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses..
Manager
Walgreens
09.2023 - 05.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Tech Support/Sales
Target Tech
06.2023 - 08.2023
- Maximized revenue through strategic and effective selling techniques.
- Troubleshot and fixed customer device issues efficiently.
- Guided customers in selecting optimal SIM card options based on their requirements
- Facilitated SIM card installation with customer devices.
Customer Sales Associate
Duane Reade By Walgreens
08.2022 - 05.2023
- Managed cash handling and payment transactions accurately.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Maintained a clean and organized store environment
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
Hospital Volunteer
Montefiore Nyack Hospital
05.2019 - 08.2022
- Improved patient morale through engaging recreational activities tailored to individual interests and abilities.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Facilitated smooth communication between patients, families, and healthcare providers through accurate message relay and translation services when needed.
- Conducted rounds on assigned units to assess patient needs, addressing concerns promptly or escalating issues when necessary.
- Assisted in physical therapy sessions, providing support and encouragement to patients during exercises.
- Improved patient satisfaction by quickly responding to call lights and requests for assistance.
Hospital Volunteer
White Plains Hospital Wph
06.2016 - 12.2021
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations to staff.
- Assisted with patient transport, ensuring timely arrival to appointments and facilitate discharge processes.
- Provided emotional support to patients and families during difficult medical situations.
Tutor
Clarkstown South High School
09.2018 - 06.2020
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
Bachelor Of Science - Biology And Sociology
Stony Brook University
Stony Brook, NY05.2024
Skills
- Proficient in MS office
- Case management
- Relationship building
- Critical thinking
- Behavior management
- Growth mindset
- Medical terminology knowledge
- Vital signs monitoring
- Reliable team player
- Compassionate caregiver
- Adaptable
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Goal setting
Certification
Medical Scribe
EMT certification
CPR/ BLS certified
Timeline
Paralegal
Burke, Scolamiero, and Hurd
11.2024 - Current
EMT-Basic
Mohawk Ambulance
10.2024 - Current
Medical Assistant
Albany Obstetrics & Gynecology
08.2024 - 10.2024
Medical Assistant
CityMD Urgent Care Center
05.2024 - 08.2024
EMT-Basic
Port Jefferson EMS
02.2024 - 06.2025
Manager
Walgreens
09.2023 - 05.2024
Tech Support/Sales
Target Tech
06.2023 - 08.2023
Customer Sales Associate
Duane Reade By Walgreens
08.2022 - 05.2023
Hospital Volunteer
Montefiore Nyack Hospital
05.2019 - 08.2022
Tutor
Clarkstown South High School
09.2018 - 06.2020
Hospital Volunteer
White Plains Hospital Wph
06.2016 - 12.2021
Vacation Bible School Leader
St. Mary’s Church
07.2015 - Current
Bachelor Of Science - Biology And Sociology
Stony Brook University
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