SHARON SAYERS
Hollywood,FL
Summary
Personable customer service manager skilled at providing customer service excellence with detail-oriented approach, dedicated follow-through and winning customer loyalty. Brings 10+ years experience in account maintenance, conflict resolutions and negotiation skills including the aptitude to train and encourage associates.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Crate and Barrel
Hallandale, FL
05.2016 - Current
- Maximize sales growth and profitability through offering innovative solutions to client's complaints while prioritizing client's satisfaction and loyalty.
- Review repeated issues within operations and business management to solve problems and improve company outcomes.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with upper management to improve customer service processes and sales support.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Manages over 50 calls per day along with interface engagement on site and client's home.
Night Manager
CB2
Miami Beach, FL
05.2012 - 04.2016
- Supervised, trained and coached sales staff of 10 + personnel on sales engagement, points of service and client resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
Associate of Arts - Interior Design Major/ Business Minor
Bauder College
Atlanta, GeorgiaSkills
- Background in Interior Design Industry
- Customer-focused
- Sales proficiency
- Team Building
- Effective problem solver
- Complaint resolution
- Inter-department collaboration
- Budgeting and reporting
- Training and mentoring
- Microsoft Outlook, Word and Excel
Timeline
Customer Service Manager
Crate and Barrel
05.2016 - Current
Night Manager
CB2
05.2012 - 04.2016
Associate of Arts - Interior Design Major/ Business Minor
Bauder College
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