Sharon Seegobin
Ocoee,FL
Summary
Skilled customer service expert with a track record at Wal-Mart Supercenter, adept in cash handling and complaint management. Recognized for driving customer satisfaction through compassionate service and a positive store atmosphere. Maintains composure in high-pressure situations, regularly exceeding performance goals and cultivating customer loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Wal-Mart Supercenter
02.2002 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Associate of Applied Science - Secretarial Services
ITT Technical Institute
Georgetown, Guyana 05.1988
Timeline
Customer Service Cashier
Wal-Mart Supercenter
02.2002 - 01.2025
Associate of Applied Science - Secretarial Services
ITT Technical Institute
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
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