Summary
Work History
Education
Skills
Timeline
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Sharon Kennedy

Corpus Christi,TX

Summary

Dynamic business owner with a proven track record at Texas Concert Connection, excelling in relationship building and project management. Successfully optimized resource allocation, enhancing profitability by 20%. Skilled in contract negotiation and customer service, fostering strong partnerships and repeat business through exceptional client engagement and strategic marketing initiatives.

Work History

Owner

Texas Concert Connection
  • Developed strategic partnerships with local venues to enhance event collaboration.
  • Managed logistics for concerts, ensuring timely setup and breakdown of events.
  • Coordinated marketing campaigns to increase ticket sales and audience engagement.
  • Oversaw budgeting processes, optimizing resource allocation for improved profitability.
  • Established strong relationships with artists and agents to secure high-quality performances.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.

Floor Manager

Landrys Seafood
  • Oversaw daily operations, ensuring exceptional service and adherence to quality standards.
  • Trained and mentored staff on customer service protocols and menu knowledge.
  • Managed inventory levels, optimizing stock availability and minimizing waste.
  • Implemented staff scheduling, balancing coverage with peak business needs.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction.
  • Collaborated with kitchen team to streamline food preparation processes and improve efficiency.
  • Conducted regular performance evaluations, providing feedback for employee development.
  • Analyzed sales data to identify trends and adjust operational strategies accordingly.
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.

Server

Marriott
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently to ensure timely food and beverage delivery.
  • Collaborated with kitchen staff to accommodate special dietary requests.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new servers on menu offerings and service standards.
  • Processed customer payments accurately using point-of-sale system.
  • Resolved guest complaints promptly, ensuring satisfaction and repeat business.
  • Recommended menu items based on guest preferences to increase sales opportunities.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

NorthShore Country Club

Bartender

Shuffles
  • Prepared and served a variety of beverages in a fast-paced environment.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Assisted customers with drink selections to ensure satisfaction and repeat business.
  • Collaborated with team members to streamline service during peak hours.
  • Monitored inventory levels and reported needs for restocking supplies efficiently.
  • Demonstrated knowledge of drink recipes and mixology techniques to ensure quality beverages.
  • Engaged with patrons to create a welcoming atmosphere, fostering loyalty and engagement.
  • Trained new staff on bar procedures, promoting consistency in service standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bounty Hunter / Researcher

Law Offices of Cecial Startcher
  • Conducted field investigations to locate and apprehend individuals with outstanding warrants.
  • Collaborated with law enforcement agencies to ensure compliance with legal procedures.
  • Utilized advanced surveillance techniques to gather evidence and track targets effectively.
  • Developed and maintained databases for tracking case progress and outcomes.
  • Analyzed case files to identify patterns and improve search strategies.
  • Negotiated terms of surrender with fugitives to facilitate safe resolutions.
  • Successfully apprehended high-profile targets with minimal collateral damage or risk to public safety.
  • Secured positive results through persistent tracking efforts across multiple jurisdictions when necessary.
  • Conducted comprehensive background checks to gather crucial information on targets, enabling efficient capture strategies.
  • Collaborated with law enforcement agencies for successful arrests, ensuring the safe return of wanted individuals.
  • Apprehended fugitives by conducting thorough research and utilizing advanced surveillance techniques.

Rental Manager

Vrbo
  • Managed property listings to enhance visibility and attract prospective renters.
  • Collaborated with homeowners to ensure compliance with rental policies and service standards.
  • Implemented strategies to optimize occupancy rates and improve guest experiences.
  • Analyzed market trends to adjust pricing models and maximize revenue potential.
  • Coordinated maintenance services to uphold property quality and tenant satisfaction.
  • Led initiatives to streamline booking processes, reducing response times for inquiries.
  • Implemented rental asset processes and cleanliness standards.
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
  • Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
  • Executed sales and marketing initiatives to increase revenue for company.

Sales Associate

Jc Pennys
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
  • Maintained store organization and cleanliness, contributing to a welcoming environment.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction.
  • Handled inventory management tasks, including restocking shelves and monitoring stock levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Criminal Justice And Paralegal

ITT
San Antonio, TX

Skills

Customer relations

Small business operations

Relationship building

Verbal and written communication

Client service

Project management

Operations management

Business management

Staff management

Marketing

Staff hiring

Consulting

Negotiation

Product branding

Administrative oversight

Contract management

Sales management

Talent development

Service quality assurance

Social media control

Cash flow optimization

Hiring and staffing

Contract negotiation expertise

Marketing tactics

Attention to detail

Customer service

Decision-making

Customer service management

Scheduling

Quality assurance

Inventory control

Desktops, laptops, and mobile devices

Timeline

Owner

Texas Concert Connection

Floor Manager

Landrys Seafood

Server

Marriott

Server

NorthShore Country Club

Bartender

Shuffles

Bounty Hunter / Researcher

Law Offices of Cecial Startcher

Rental Manager

Vrbo

Sales Associate

Jc Pennys

Criminal Justice And Paralegal

ITT

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Sharon Kennedy