Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharon Stowe

Tallahassee,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Glass Doctor
01.2017 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Glass Doctor
02.2017 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Certified Nursing Assistant

Home Health Services
01.2016 - 01.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Prep Cook

Rudy Tuesday
06.1990 - 12.1997
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Cook

Opryland Hotel
01.1985 - 02.1990
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

High School Diploma -

Hopewell Senior High School
Aliquippa, PA
06.1973

Skills

  • Complaint Resolution
  • Scheduling
  • Call Management
  • Consultative Sales
  • Information Security
  • Data Collection

Timeline

Customer Service Representative

Glass Doctor
02.2017 - 03.2018

Customer Service Representative

Glass Doctor
01.2017 - 09.2020

Certified Nursing Assistant

Home Health Services
01.2016 - 01.2017

Prep Cook

Rudy Tuesday
06.1990 - 12.1997

Cook

Opryland Hotel
01.1985 - 02.1990

High School Diploma -

Hopewell Senior High School

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Sharon Stowe