Hi, I’m
Sharon Thornton
Loan Processer
Porter Ranch,CA
Summary
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency. Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. 10 Years of experience in loan processing and mortgages. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
5
years of professional experience
Work History
American Direct Lender
Loan Coordinator
02.2022 - Current
Job overview
- Developed strong relationships with customers through high levels of customer service.
- Collaborated with other departments to promptly process loan applications.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
Mortgage Express
Customer Service Representative
04.2019 - 09.2021
Job overview
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Set up and completed loan submission packages.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
Education
MORNINGSIDE HIGHT SCHOOL, Los Angeles, CA
High School Diploma
06.1974
El Camino College, Torrance, CA
from Business Administration
Skills
- Application Preparation
- Calyx Point
- Documentation
- Risk Mitigation
- Quality Control
- Multitasking Abilities
- Decision Making
- Data Entry
Timeline
Loan Coordinator
American Direct Lender
02.2022 - Current
Customer Service Representative
Mortgage Express
04.2019 - 09.2021
MORNINGSIDE HIGHT SCHOOL
High School Diploma
El Camino College
from Business Administration
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