SHARON TSOSIE-RAY
SelectROW
Albuquerque
28
years of professional experience
Experienced Document Specialist known for accuracy, confidentiality, and reliable document control. Skilled in organizing sensitive information, reviewing records for completeness, and supporting efficient workflow through strong multitasking and attention to detail.
Work History
Document Specialist
13 Years 1 Month- I handled the careful processing and management of documentation that supports our work as real estate acquisition contractor for utility companies across the country.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Carefully reviewed all documents and reports for completeness and accuracy.
Customer Service Associate
11 Years 1 Month- Resolved customer inquiries and complaints with professionalism, improving satisfaction and repeat business.
- Processed returns, exchanges, and refunds accurately using POS and Walmart service procedures.
- Assisted shoppers with product locations, pricing, and availability across store departments.
- Trained new associates on service desk standards, register procedures, and customer interaction expectations.
- Maintained accurate cash handling, register balancing, and transaction documentation.
- Enforced service desk policies while protecting confidential customer information and store assets.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certificate of Completion - Data Entry & Word Processing
High School Diploma
Skills
Attention to detail
Multi-task management
Document accuracy
Task management
Teamwork orientation
Proficient in managing multiple responsibilities
Collaborative approach
Timeline
Document Specialist
SelectROW
05.2013 - 06.2026Read More
Customer Service Associate
Walmart
04.1998 - 05.2009Read More
Parks Business College
Certificate of Completion from Data Entry & Word Processing
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Window Rock High School
High School Diploma
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