Sharon Underwood
Summary
Experienced Billing Specialist skilled in invoice processing, contract management, and discrepancy resolution. Delivers accurate financial reporting while streamlining billing operations to boost customer satisfaction and strengthen relationships.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Security Solution of America
Atlanta
04.2019 - Current
- Process new customer and vendor contracts into system (WINTEAM) Establish billing/invoicing requirements per customer.
- Communicate effectively with Corp, branch offices and customers.
- When branches completed with schedules, update the schedules to payroll and billing.
- Create Waffle House invoices from IVR reports and Video Monitoring.
- Created invoices from schedules for client review, updates, and email distribution.
- Prepare reports and email to the Financial Dept once invoices are generated.(Invoice total billed report, unbilled)
- Facilitated invoicing and reporting for customer groups, entering invoices into portals (COUPA, Jagger, Ariba) to streamline processing.
- Once all invoices are in for the week, and no adjustments to be made, will post to GL.
- Researched invoicing discrepancies and made adjustments to ensure accuracy.
- Oversaw Volkswagen portal operations to ensure accurate retrieval of purchase orders and remittances.
- Prepare Weekly Sales Report and forward to Mike Brentell.
Customer Service Representative
Waste Industries
Newport
01.2019 - 05.2019
- Processed service requests through company software, ensuring timely resolution and customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on waste management policies and procedures to enhance understanding and compliance.
- Managed customer accounts, accurately updating information to maintain data integrity and support service quality.
Billing Specialist
Security Solutions of America
Newport
10.2017 - 06.2018
- Process new customer and vendor contracts into system WINTEAM
- Communicate effectively with branch offices, and customers.
- Establish billing/invoicing requirements per customer.
- Generated invoices and reconciled with payroll to ensure accurate financial reporting.
- Processed and tracked credit memos to maintain accurate customer account balances.
- Delivered invoicing and reporting to customer groups using Ariba and Coupa.
- Researched invoicing discrepancies and made necessary adjustments to uphold billing accuracy.
- Run report and comparisons for each location.
Consultant
Universal Security
Morehead City
09.2016 - 04.2017
- Collaborated with outside auditors during due diligence process post company sale.
- Assisted Collections teams for Universal and ABM in recovering outstanding account balances, enhancing cash flow.
- Prepared billing on accounts that did not sign new contract with Universal until contracts expired. Example:USPS account, billing of $250,000 monthly.
Billing Specialist
ABM Security Services
Houston
04.2008 - 09.2016
- Billed weekly, biweekly and monthly accounts totaling over $15 million per month. From creation to distribution. Used Valiant and JDE systems.
- Billing all National accounts. Including KPMG reports, actual vs flats, discounts and at risk computations.
- Processed credit and rebills for Security, ensuring timely and accurate adjustments.
- Compute credit terms, discounts, sales tax rates, or rates for goods and services to complete billing documents.
- Set up customers in CMS and jobs in JDE after reviewing contracts to ensure compliance with company procedures.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Reviewed audit on UPS, identifying numerous errors through research.
Education
Shelby County Community College
Memphis, TNSkills
- Invoice processing
- Contract management
- Financial reporting
- Discrepancy resolution
- Customer relationship management
- Experience with portals
- Complex Problem Solving
- Organize, Prioritize and Coordinate Multi-tasks Effective time management
- Minimal supervision
Timeline
Billing Specialist
Security Solution of America
04.2019 - Current
Customer Service Representative
Waste Industries
01.2019 - 05.2019
Billing Specialist
Security Solutions of America
10.2017 - 06.2018
Consultant
Universal Security
09.2016 - 04.2017
Billing Specialist
ABM Security Services
04.2008 - 09.2016
Shelby County Community College