Sharon Valle
North Richland Hills
Summary
Detail-oriented Medical Assistant skilled in coordinating patient referrals and managing appointments to enhance care delivery. Strong background in staff training and customer service, with proven multitasking abilities in high-pressure settings. Bilingual communicator dedicated to optimizing patient experiences and operational workflows.
Overview
10
10
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
Dallas
12.2022 - 11.2025
- Oversaw daily operations and staff performance to enhance service quality in a fast-paced restaurant environment.
- Trained team members on customer service and food safety standards.
- Implemented operational procedures to enhance efficiency and streamline workflows.
- Resolved customer complaints and inquiries, fostering customer satisfaction and loyalty.
- Managed inventory levels to optimize product availability and reduce waste.
- Demonstrated multitasking skills by assisting customers while grilling.
- Adapted to a fast-paced environment, enhancing overall operational effectiveness.
- Processed customer transactions at register with accuracy.
Certified Medical Assistant
Texas Health Heart & Vascular Specialists
Bedford
12.2017 - 06.2023
- Coordinated specialist referrals within healthcare network, streamlining patient care pathways.
- Assisted physicians and nurses during patient examinations, including vital signs and medical records updates.
- Managed patient scheduling and organized appointment calendars to optimize clinic flow.
- Communicated care plans to patients, enhancing their understanding and engagement in treatment.
- Ensured compliance with health regulations and safety standards in all practices.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of materials properly.
- Prepared examination rooms with necessary equipment and supplies for efficient workflow.
- Facilitated communication by translating between doctor, patient, and staff to ensure understanding.
Cashier/costumer service
Toys “R” Us
Irving
02.2016 - 07.2016
- Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Processed orders accurately and handled phone communications, ensuring seamless customer interactions.
- Maintained safe, clean work environment, promoting customer satisfaction and compliance with operational standards.
- Assisted in achieving sales goals by increasing credit card applications and sign-ups for rewards programs within one week.
- Managed store finances, including deposits and cash orders.
- Participated in stocking shelves to ensure product availability.
- Contributed to back-of-house operations by managing pickup orders.
Education
BLS for Healthcare Providers (CPR and AED) Certification -
American Heart Association
03-2022
Certified Clinical Medical Assistant (CCMA) -
National HealthCareer Association
06-2021
Medical Assistant Program -
Brightwood College
Fort Worth, Texas01-2018
Skills
- Customer relationship management
- Inventory management
- Staff training
- Procedure scheduling
- Cash handling
- Food safety compliance
- CRM software utilization
- Regulatory compliance
- Bilingual English/Spanish
- Multi-line phone handling
- Skilled AED and EKG use
- Family communication
Languages
English
Professional
Spanish
Professional
Timeline
Service Manager
Chipotle Mexican Grill
12.2022 - 11.2025
Certified Medical Assistant
Texas Health Heart & Vascular Specialists
12.2017 - 06.2023
Cashier/costumer service
Toys “R” Us
02.2016 - 07.2016
BLS for Healthcare Providers (CPR and AED) Certification -
American Heart Association
Certified Clinical Medical Assistant (CCMA) -
National HealthCareer Association
Medical Assistant Program -
Brightwood College