Sharon Wagner
City Of Saint Peters,MO
Summary
Server, Bartender, Banquet Server, Supervisor, Lead Restaurant Trainer
Overview
10
10
years of professional experience
Work History
Server, Supervisor, Lead Restaurant Trainer
Coopers Hawk
07.2022 - Current
- Facilitated high quality dining experience for guests with gracious hospitality and diligent service.
- Ensured guest satisfaction, informing them of our food and wine options to maximize and personalize experience.
- Taught and developed every new hire front of the house position with a 5 day lesson plan in the classroom followed by 5 shadow shifts and qualification test.
- Supervised shifts, assisting managers, managing servers needs, guest satisfaction, expo line, and all FOH processes.
Pre Sales Rep
Carshield
07.2020 - 01.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base and boosted profit within product line.
Server
Coopers Hawk Winery & Restaurants
07.2019 - 03.2020
- Sold a minimum of 6 wine club memberships per month
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers.
Server
Yaya's European Bistro
01.2019 - 09.2020
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Insurance Agent
Aflac
01.2019 - 07.2020
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Bartender Server
Colton's Steak House & Grill
02.2018 - 09.2018
- Ensured superior service and efficiency at all times
- Built a solid rapport with many frequent patrons to cultivate guest loyalty
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the Floor Manager
Server
Colton's Steakhouse & Grille
05.2014 - 05.2015
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Education
Bachelor of Science - Graphic Design, Multi-media Design And Development
Devry University
12.2021
Timeline
Server, Supervisor, Lead Restaurant Trainer
Coopers Hawk
07.2022 - Current
Pre Sales Rep
Carshield
07.2020 - 01.2021
Server
Coopers Hawk Winery & Restaurants
07.2019 - 03.2020
Server
Yaya's European Bistro
01.2019 - 09.2020
Insurance Agent
Aflac
01.2019 - 07.2020
Bartender Server
Colton's Steak House & Grill
02.2018 - 09.2018
Server
Colton's Steakhouse & Grille
05.2014 - 05.2015
Bachelor of Science - Graphic Design, Multi-media Design And Development
Devry University
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