Summary
Overview
Work History
Education
Skills
Timeline
Generic

sharon warren

Clearlake,CA

Summary

Skilled Program Support Specialist with background in coordinating and facilitating program operations. Experience includes process improvement, stakeholder communication, and documentation management. Strengths lie in problem-solving abilities, multitasking skills, and strong organizational talents. Previous roles demonstrate consistent impact through streamlined processes and effective team collaboration.

Overview

17
17
years of professional experience

Work History

Program Support Specialist

People Services inc
Clearlake, California
12.2023 - Current

Day program for special needs adult. I assist clients and staff with dialysis activities such as,cooking,cleaning, art,music, wellness.

Nationally Certified Pharmacy Technician

Walmart
Clearlake, California
12.2007 - 11.2023
  • Assisted pharmacist in providing patient counseling services related to medication usage.
  • Performed data entry into pharmacy computer systems accurately and efficiently.
  • Educated patients on proper medication administration techniques.
  • Conducted quality assurance checks on filled prescriptions before release.
  • Monitored inventory levels of drugs and supplies to ensure adequate stock is available at all times.
  • Assisted in the preparation of sterile products and other medications by counting, pouring, labeling, and mixing pharmaceuticals.
  • Maintained current knowledge of laws governing the practice of pharmacy technicians.
  • Managed daily workflow including processing new orders, refills, transfers.
  • Organized medication orders by reading and interpreting physicians' instructions.
  • Processed third-party claims for reimbursement using knowledge of insurance plans.
  • Provided customer service to patients by answering questions about medications and filling prescriptions.
  • Received written or electronic prescription requests from customers or health care professionals.
  • Collaborated with pharmacists and healthcare providers in order to provide optimal patient outcomes.
  • Ensured compliance with federal, state, professional standards, guidelines, regulations.
  • Reconciled discrepancies between invoices and actual received items on a weekly basis.
  • Maintained records of controlled substances according to state regulations.
  • Responded to inquiries regarding insurance coverage for prescribed medications.
  • Reported any adverse reactions to medications or treatments to the supervising pharmacist immediately.

Education

High School Diploma -

Genesis Academy
Clearlake, CA
01-2005

Skills

  • Data entry
  • Testing protocols
  • Documentation management
  • Customer relations
  • Recordkeeping requirements
  • [Software program] proficiency
  • Troubleshooting skills
  • Quality controls
  • File retrieval
  • Research
  • Appointment scheduling
  • Marketing
  • Office administration
  • Budget administration
  • Meeting arrangements
  • Customer service

Timeline

Program Support Specialist

People Services inc
12.2023 - Current

Nationally Certified Pharmacy Technician

Walmart
12.2007 - 11.2023

High School Diploma -

Genesis Academy
sharon warren