Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sharon Williams

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Planet Fitness
01.2022 - Current
  • Manage the front desk which includes customer service, answering calls, conducting price presentation for customers, handling billing issues for customers, and training newly hired employees
  • Manage office which includes ordering for the store, making phone calls to our members, and checking signage is up to date
  • Statistics tracking
  • Manage Cleaning Sheet
  • Manage Job Assignment for shift
  • Manage attendance and fill in replacement for call outs/vacation
  • Ensures Company Policy and Procedures are upheld
  • Support & Fill-in for General Manager when unavailable
  • Assists teammates with cleaning tasks.

Store Manager

Kay Jewelers
01.2021 - 01.2022
  • Jewelry Consultant
  • Main responsibilities include building a relationship with guests, creating sales, and building a clientele base for the store
  • Oversee operations of the store which includes inventory, marketing, special events, operations, recruiting/staffing, and store audits
  • Managed all cashiers and encouraged friendly customer service.

Front Line Manager

Chick-Fil-A
01.2017 - 01.2022
  • Started as a runner
  • Responsibilities were to keep the dining room operating efficiently
  • Duties included friendly customer service, stocking, and cleaning
  • Drive-thru attendant
  • Expected to greet customers friendly, submit orders, operate the cash register, and prepare beverages
  • Required to close the store for the night.

Store Manager

Win-Mart
01.2019 - 01.2021
  • Responsibilities include greeting customers, submitting orders, operating the cash register, and payment transactions, deposits, and store utility payments
  • Designed a monthly employee schedule along with weekly tracking and distribution of payroll
  • Answered technician calls and provided required information for troubleshooting
  • Ensured that all computer systems were up to date and operational
  • Demonstrated friendly customer service, exceptional problem-solving, and basic computer skills
  • Covered shifts, performed inventory, cleaning, and stocking duties as needed.

Education

Pre-K educationMicro BiologyPsychologyQuantitative Literacy

Cleveland Community College
01.2019

Kings Mountain High School
01.2018

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • SharePoint
  • Outlook
  • Teams
  • Senior Project: Shadowed Dr Gregory P at Physical Therapy Associates
  • Completed 2 semesters of nursing fundamentals
  • Member of Health Science Club
  • Excellent communication skills
  • Exceptional multi-tasker
  • Conflict resolution skills
  • Team-oriented
  • Approachable
  • Cheerful and energetic

Certification

CPR Certified, Certified life guard, OSHA certificate



Languages

French
Elementary

Timeline

Assistant General Manager

Planet Fitness
01.2022 - Current

Store Manager

Kay Jewelers
01.2021 - 01.2022

Store Manager

Win-Mart
01.2019 - 01.2021

Front Line Manager

Chick-Fil-A
01.2017 - 01.2022

Pre-K educationMicro BiologyPsychologyQuantitative Literacy

Cleveland Community College

Kings Mountain High School

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Sharon Williams