Sharon Williams
Sulphur,LA
Summary
Hard-working professional with 32.5+ years of experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SR. PHARMACY TECHNICIAN/Customer Service Associate
Walgreens
03.1999 - Current
- Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
- Receive written prescription or refill requests and verify that information is complete and accurate
- Maintain proper storage and security conditions for drugs
- Answer telephones, responding to questions or requests
- Prepare and process medical insurance claim forms and records.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
Customer Service Representative
Hilton Hotels Corporation
03.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Millennial Services
11.2019 - 01.2020
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
- Prepare customer invoices and accept payment
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CUSTOMER SERVICE REPRESENTATIVE
Nexrep
10.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Keep records of customer interactions or transactions,recording details of inquiries, complaints, or comments,as well as actions taken.
Education
Certification Accounting and Information - Accounting
DELTA SCHOOL OF BUSINESS ANDTECHNOLOGY
05.1998
High School Diploma -
SULPHUR HIGH SCHOOL
05.1985
Skills
- Communication
- Teamwork
- Adaptability
- Work ethic
- Telephone Etiquette
- Retail Sales Customer Service
- Customer Service and Assistance
- Maintaining Security
Certification
- Certified Pharmacy Technician- 170106734355626 - CPhT
Timeline
Customer Service Representative
Hilton Hotels Corporation
03.2021 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Millennial Services
11.2019 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE
Nexrep
10.2019 - 11.2019
SR. PHARMACY TECHNICIAN/Customer Service Associate
Walgreens
03.1999 - Current
Certification Accounting and Information - Accounting
DELTA SCHOOL OF BUSINESS ANDTECHNOLOGY
High School Diploma -
SULPHUR HIGH SCHOOL
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