Sharon Williams
Houston
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Offering 10 years of experience and a driven mentality. Seasoned in overcoming objectives.
Overview
9
9
years of professional experience
Work History
Medical Claims Specialist
Assurance Health Inc
Houston, TX
09.2021 - 02.2026
- Answered multi-line telephone inquiries from clients, vendors
- Effectively resolved claim disputes by conducting thorough investigations and presenting findings to stakeholders clearly and concisely.
- Provided claims status.
- Provided Insurance plan coverages.
- Led initiatives to improve efficiency in claims processing, resulting in improved team performance and client satisfaction.
- Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
Collections Representative
ARS National Services
Houston, TX
05.2018 - 08.2021
- Loan collections
- Used skip tracing resources to locate debtors and updated information in the system.
- Managed inbound and outbound communications with customers to resolve outstanding debts.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Resolved challenging situations in a friendly yet firm manner.
- Made outbound collection calls.
Human Resources Manager
Houston Harris Division Patrol
Houston, TX
09.2016 - 03.2018
- Coordinated facilities management, human resources and payroll.
- Screened all new employees background.
- Add new applicants to OIG for child support file
- Follow up with TWC in regards to unemployment in a timely manner
- Identified areas of improvement in human resources workflows to streamline processes while maintaining high quality standards.
Medical Claims Processor
Sutherland
Houston, TX
09.2019 - 08.2020
- Assisted with processing medical claims
- Trainer for new employees
- Meeting the daily claim quota requirements provided.
Collections Specialist
Pridestaff/ Getix
Houston, TX
12.2018 - 08.2019
- Collector inbound/outbound calls to hospitals, lawyers, clients.
- Collecting on outstanding medical bills high volume out going and incoming calls.
Education
High school diploma or GED -
Texas Southern University
Houston, TX01.2012
Skills
- Collection
- Excel
- Microsoft Excel
- Quick books
- Receptionist
- Scheduling
- Training
- Management
- Organizational Skills
- Collections
- Computer Skills
- Human Resources Management
- Human Resources
- Office Management
- Customer service
- HR sourcing
- Multi-line phone systems
- Word
- Power point
- Data Entry
- Excellent phone demeanor
- Insurance knowledge
- Self-motivated
- Insurance verification
Timeline
Medical Claims Specialist
Assurance Health Inc
09.2021 - 02.2026
Medical Claims Processor
Sutherland
09.2019 - 08.2020
Collections Specialist
Pridestaff/ Getix
12.2018 - 08.2019
Collections Representative
ARS National Services
05.2018 - 08.2021
Human Resources Manager
Houston Harris Division Patrol
09.2016 - 03.2018
High school diploma or GED -
Texas Southern University
Personal Information
- Title: Receptionist/Secretary/Collector
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer